Retail hardware, software, and Shopify Point of Sale
Like to discuss about PRO and CON for upgrade to Shopify POS Pro.
Feel free to comment below XD
Hello, I've been working on my website to launch it and earlier I saw a pop up that POS is now activated for free and after free trial will be $89 monthly. How can I deactivate it that option?
I'm shocked that Shopify PRO costs an extra $89/month after october next to the $79 I already pay each month. Shopify pretends to be soooo supporting of local small stores but this is really crazy!! WTF... That means over $2.000 PER YEAR! This is next to the APPS most stores next to add in order to have some extra functions...
I assume this is just a bad joke right?
For me, this price really is crazy high if add with the current package.......
And the function add on in the PRO is not much and mostly is a basic function which should be upgrade in current basic POS. Sad for this.
Btw, i no try to test it out.....worry will get addicted into it after trial over.....haha
I think they are trying to create a more modern interface, I see nothing wrong with that.
The price is think is stupid.
And they are trying to encourage more App developers to work within the POS.
I agree - shocking amount. And I don't know what we are supposed to be getting for the extra money, that the current app doesn't have.
I already pay 79.00 per month for the privilege of using hardware with my pos app, otherwise I would be on the 29.00 per month option.
The thing is, some merchant providers are now providing retail pos apps for free, And they will work with my hardware.
You can go back to Classic Shopify under Support. There's a button that says go back to classic.
We tried the new POS today for a Saturday morning. By close we have reverted back to the "classic" version. At the end of the day closure, the summary it prints out doesn't total the days takings, only totals the cash taken. Subtotalled the EFTPOS transactions but didn't include this in the total takings?? On one transaction it just simply wouldn't scan the barcode, we had to find the product manually, then it worked as it should after that. Shopify POS is a trade off between a few more features we would like to have, price and good connectivity between web-store, & inventory, but the new version within 3 hours of trade we were disappointed with. I have emailed support asking if the classic version is going to have functions removed that it currently has and have not had a reply as yet. By looking at the comparisons Shopify emailed about the new version, the classic POS must be going to have some functionally removed??!! $89US/month for a POS we don't like is going to be a bit tough, especially if the version we already use changes. Is the new "look" supposed to cover that nothing much has changed? A POS with an instore pick up option?? It's easy to set in store pick up on your web store, don't need a new POS for that.
Did anyone else have issues with it loading? We wanted to give it a test, but when we 'Tried Shopify Pro' it basically shut our app completely down.
The app would open, then immediately close. After multiple delete and install attempts, we had to resort back to classic.
Come on Shopify, do you realize we are using these POS systems to secure our livelihood? Launching something this glitchy reduces our confidence, again.
We have had the same issue. Deleted and reinstalled the app but support has said now not to do that. We haven't had our iPad running for three days, running all our POS through my phone, which has updated & is working but is really not an option. There are a lot of simple issues that you just don't have with the classic on the iPad. When there's customers waiting for you to find their products, print their receipts, take their money!! it's not much fun. The reinstalled app has been loading the collections for 3 days. Support said there was an update this morning but nothing changed. Have managed to get another POS solution integrated & looks good, going to be the same price, seriously have to look at it as it offers much more than Shopify POS.
If they do remove any functions from the classic app i will be moving my business elsewhere.
They have way priced themselves out the market if they think we will pay an extra 89 a month for something we can pick up next to nothing elsewhere - and with some providers its free.
I have on email that the classic version will be defeatured and eventually unsupported, so in future the old version won't be useable, from POS support. Hike looks really good! Especially in Australia.
Yup, @LemmonsStore you are right, Shopify POS Classic is no longer can use after 1st Nov 2020.
So we all have to adapt with the new The All-New Pos App by now!!
Just worry part is the bug and the problem will cause from the new pos app.......
About the new POS, there will come with a Lite and PRO ver.
Lite is free and same with the classic, and PRO is USD89 each month.
Shopify New POS features: Here
So far the sad problem for me is the Lite ver not including the Buy online, pick up in store features.
I think this features is common and must have for brick mortar retailers upgrade/add on a online store.
Hope Shopify will add in this feature which will convenience us to do more sales in online and let customer pick up the orders by walk in to store.
Btw, feel free to join in the workshop for this coming Wednesday, September 2 at 12:00 pm EST
Link for register: Live Workshop
Recently is there any more update or bug from this New POS app?
I just downgraded my POS Pro trial today and the local pickup and delivery options still seem to be working! I hope it's going to stay that way. I really thought I read somewhere that this would be removed, but so far so good. I can do with out some of the other features. not worth another $89 to me.
No, Not until they fix some basic POS Brick and Mortar functions.
• Ability to make simple manual returns when a customer does not have a receipt. Just like custom sales only reverse. Return, Select item, How to credit customer, Cash or gift card. SIMPLE This is so that the gift giver isn’t notified that that there gift was returned.
• Return an item that was a gift and NOT notify the giver that their gift was returned.
• Ability to do as many returns or exchanges on the sale as the merchant wants.
• Option for a hard wired card reader that does not disconnect or lock up.
• Sell an online gift card and have the gift card go to the recipient with an note field attached on why they're getting the gift. Commonsense
• Ability to capture credit card sales when internet/power is down. Everything runs on batteries. Square and Clover have this ability.
Wait until their stockholders see the staggering figures of how their stocks DROP when many elect to take their business elsewhere!
So far there is few function is get removed.......
1. Customize Receipts is unable for POS lite, previous classic POS which you able to edit the header and footer of the receipts and also adding logo at the receipts.
2. The out of stock warning msg at cart for Classsic POS which is no longer have at New POS
Can I get any recommendations from fellow small businesses who are moving from Shopify due to this POS blatant bs ripoff? I'd rather keep the website and just change POS to something that will communicate with Shopify, but if I have to move both I will.
I'm not sure we moved from Lightspeed to Shopify and were happy with the basic version. Definitely not happy with these changes though, I'm fine with them introducing a pro version, but I simply feel cheated that they stripped some functions from the basic version and now charge us $89 for it.
And if you dare to charge that much at least make sure that everything is working 100%, now we are just paying to beta test this product (especially stocky).
If talk about the Stocky then will be more sad.....function is like half half integrate and not really automation, need to key in mostly manually ...better don't talk about that for now......need to solve out the POS system first.
And better or stable POS system recommend?
Capital, how is ur experience with Lightspeed?
Anyone got experience using Square, bigcommerce or others?
It looks to us like Stocky is going to solve some other issues for us, and maybe even streamline things. So the POS Fee may be worth it.
As far as functionality, the new POS works fine. Once we learned the nuances, and how to work around them, that is. Like any software it's not perfect. It's the only one we have used, so I don't know how well anything else works. I do know that nothing else is free. You are going to pay the devil you know or the devil you don't. Either way you pay.
Oh and the stock of Shopify isn't going to be dropping anytime soon. POS is a super small part of their stores. And after 6 months the fee is just going be completely normal. They just have to ride out the next 4 months with all of us current users.
Lightspeed was ok, more expensive than Shopify POS though and of course you need plugins to get things working properly.
That is why I like Shopify POS it just works directly. And I agree with the poster above, it will only be positive for Shopify's bottomline, because let's be honest they are an e-commerce service provider first. Most POS users have a Shopify website as well, what are you going to move to Magento, Woocommerce? There is a reason Shopify is so successful and we are not on one of the previously mentioned platform.
That too will be the reason all of us will just pay the extra $89/month even though we hate it. And thus before they earned $0 from us and now $1000+/year, doesn't sound too bad for their bottomline.
Shopify can just maintain the Classic POS and New POS will be optional but now is like they sunset the Classic POS and force us move on to the New POS.
If the New POS Lite functions is totally same as Classic POS then is fine......but there is some functions is getting less from Classic POS if compare with New POS Lite.
I agree, nobody would be here complaining if the "lite" version would just be the old version and the pro version adds new features (multiple stores, inventory management, etc...).
But that is not the case, from what I read here, the lite version doesn't even allow "exchanges"? So yes useless even for small one man retail stores.
Tried this app out on two of my store locations and can definitely tell you that this is Shopify's way of trying to get more money out of their merchants. There is hardly any improvements to justify the price and with two locations, I am up for $159 per month. The app is glitchy and has very basic features compared to may other retail pos systems. Will be switching as soon as we can find one that will integrate smoothly with online. May even consider going back to Vend as for the same price, it is rich with features for multi store users. Can not justify the rip off price for Shopify POS pro where staff can not even track sales during the day like in the classic version unless they have full permission to be able to view analytics. When using the lite version, you don't even have access to include any staff members. The lite version is basically useless unless you are running a market stall as a one person shop. Definitely not suitable for a fully functional brick and mortar store and neither is the Pro version. Happy to pay the price should it be similar to other retail Pos systems but in this case it truly is lacking and is not worth more than $29 per month.
Totally agree and I think it's very bad that Shopify doesn't give any response to this topic most of their users are having trouble with.
Shopify just keeps claiming customers love it. Clearly not asking customers what they think....
I can't run a retail store without being able to do basics like exchanges. I will be canceling shopify because of this POS update.
I did not sign up for POS Pro and now I can’t access my POS at all. I get a prompt that says I have to upgrade to POS Pro to use this feature. What? I can’t use my register unless I upgrade to an overpriced and all but useless to me “upgrade”???
I want to like Shopify but they treat me like a side chick - no messages returned, silent treatment, won’t help me with support. But the minute they want something they tell me how great they are, how much they love me, how important I am..... Hey Shopify, it’s never what you say - it’s what you SHOW. And right now, all you are showing me is that I don’t matter. I have other options boo. It’s time I revisit them.
I just talked to multiple shopify reps. I assure you they DO NOT care. They are pretending like the new POS is great and everyone loves it.
You should be able to choose POS Lite on Sales Channels.
I'm having serious doubts currently over the new Pro POS which still is not much compared to the others at roughly the same price. Anyone have any good suggestions to Shopify? Before this we were on Lightspeed which as a POS was awesome. No need for an Ipad, supported layaways in the store, tracked payouts and chase register shifts from the admin panel. They launched their e-commerce portion last year and it was pretty bad but who knows maybe it has gotten better.
Price alone will keep up on classic, and they have actually made it harder to find products. I did a test with it for a few hours and we won't be using it.
It lacks the ability to save transactions as partially paid. We sell custom furniture and 90% of our transactions have a deposit. And in this system that seems to be missing functionality.
So Shopify if you are reading this: You can't drop partial payments!
It is not worth $89. Stocky is not a good enough backroom as compared to other POS systems out there. When you receive items with a PO it doesnt keep up the cost of good sold of the items and your over all cogs, it has no accounting integration so does not update cogs with accounting. These are basic things that nearly ALL POS systems do without spending extra month. For the PRO to be worth $89 it would need to cover full financials with a QBO sync. As it is, I will still require other apps to go with it and it will end up costing more than a full solution like Hike pos that does everything for $99/month. It comes with Stocky....but Stocky is not a complete inventory management solution so you still have to have additional software. I dont know what they are thinking.
The PRO is still too incomplete to be $89. The fact that they would roll it out at this price point makes me not want to migrate to the Shopify POS because I'm worried I'll get in bondage too it with a Shopify POS based loyalty program and hardware and then they will strip the free one down until its unusable and I'm required to pay $89/month for a incomplete and lacking pos plus additional apps on top such as a proper QBO sync
So far mostly the PRO is more on the design......not the function much.......
POS app hasn't worked in three days, running our store on my phone. This has been the screen now for days, can not get it to work.
Restored the iPad and just like that, all good again!! Installed the POS, loaded quickly and going as it was!
Can only reply to comments for some reason here. IT IS PRICE GOUGING PLAIN AND SIMPLE!!!
I currently pay 79.99 for my Shopify POS. The new “pro” system will more than double my monthly fee. If I choose not to pay the extra 90 per month on top of the already 80 per month, my features get cut in half! I’ll def be shopping around for a replacement POS.
Yes, it makes me wonder if they are fixing to go way up on their website plans. Apparently they think this new POS is worth more than the entire Shopify website! So if they imagine that this new POS holds that kind of value, what on earth are they fixing to do to their Shopify website plans??? I may need to start researching how to move my store to a different platform in case they go way up on their website prices (or keep the $79 plan but reduce the features).
They will have to add a lot more features to Stocky and make it much more robust for it to add enough value to make it worth $89. It will need a full QBO integration which includes full financial needs such as sales orders, purchase orders, inventory asset value, cogs reporting all in QBO. If it has a true business grade QBO integration like every other POS and inventory management software then I would feel its worth the $89.
AS IS, it is incomplete, I still need other software to manage inventory, cogs, and QBO integration....which all those added on top of POS pro makes the Shopify POS insanely expensive. Just adding QBO integration alone makes it nearly $200 a month. At that point I can go with Dear with is WAYYYYYY more advanced than the Shopify setup and has a fabulous integration with Shopify. OR I can go with one like ERPAG which would be way cheaper than $200 a month and still far more advanced than Shopify. Even Hike would still be more advanced than the Shopify and only had the price as it is $99 a month with many more features including full financial integration with QBO. Because of all the lacking features that require having other apps, even the free Shopify POS ends up costing more than a good POS system like Hike.
I'm very interested in the other POS systems you mentioned in your post. We had moved to Shopify from Clover due to the nickel and diming you to death. SO MUCH time invested in Shopify; however, I will not be held hostage to be made to pay double in order to receive the same services. If you don't elect to go with Pro, you can forget about even getting a phone call!!! You mean to tell me..... they are controlling my money and they can't dignify me with a return call????????
We sell furniture, and use the shipping information for delivery details.
We are testing out the new POS today, and hit a bug. The customer chose a bed and armoire, and we filled out their shipping address, phone, email etc.
Entered the delivery cost, and brought up a total on a check out screen.
They changed which bed they wanted so we had to go back, make that change. And the system lost all the delivery info. So I had to enter it all again. Why didn't it save it? And why is it a different check out screen?
Err no, we updated it in my wifes' shop a few days ago, it is much harder work, to my eye it is slower to process a transaction.
It states that only manual card payments can be taken (but chip + pin work, sometimes), 'swipe' card payments didn't work at all.
A perfect example of how to 'improve' something...
We have just reverted to the version that actually works, also it appears that we have 'lost' the transactions yesterday from our first day of re-opening, not impressed!
Hopefully we will be able to take card payments when we get to the shop today.
Dodgy development and a disappointing process on the whole!
Hopefully your experience[s] will be better!
Shopify POS Pro is designed to handle brick-and-mortar sales, is an add-on to your ecommerce subscription, and the additional fee is paid of $89 per location, which is understood to cover its advanced features. Such include having unlimited registers, unlimited store staff, smart inventory management, omnichannel selling, cash tracking, custom-printed receipts, customizable staff roles and permissions, and in-store analytics.
It might be best for:
- Online shop owners who want a free and connected POS app that can also be used to sell on-site or in a pop-up setting.
- Those who want to manage all their online and brick-and-mortar operations under one platform.
There a some disadvantages I don't like:
- Dependent on a Shopify ecommerce plan
- Add-on fee might be expensive for small businesses
Thanks for your contribute, I will edit my answer;)
What is free? During the webinar for POS Pro it was made clear that the current plan most are on at $79 would increase by another $89 if we wanted to continue with the same services we are currently receiving. If we do not pay the $168 per month, we will lose some of those features our $79 plan currently provides.
We have recently launched a POS app named ConnectPOS. In this first version, we include some basic features:
And some other features like add staff account with different roles and permissions.
As the app is new, we are making it totally Free and looking for the first users. The Free period lasts two months, and after two months, the premium plan is set to $49 a month for 1 register.
Can anyone try it and give me some feedback?
Our goal is to create a stable app that can solve the problems you have with other pos apps, but I know there's a long way to go and everything has just started.
Any feedback will be appreciated!
Here's the link to the app: https://apps.shopify.com/connectpos
It is of my opinion that the role out of Shopify Pro along with its mandatory choice to pay over double the current rate or be forced to lose features a customer is and has been paying for in a time when the entire world is still experiencing a pandemic, our country (USA) has sustained and continues to struggle through economic business hardships, civil unrests with businesses being burned/looted and vandalized Is nothing short of exploitative and unethical practices as defined by the Attorney General. Shame on Shopify.
I love the upgrade and now that we are used to the local pickup option we can’t switch back.
However, I think it’s disgusting and downright greedy of Shopify to now charge $89 for this!! I used to promote Shopify to any new business owners and now I tell them to look elsewhere. They say they support small businesses, especially now, but they just DOUBLED our monthly fees! They should be ashamed.
I just noticed that you can't receive 2 different payments per order? Before we could select e.g. €50 cash and €50 by creditcard, but now you are limited to 1 payment method or am I missing this function somewhere?
I try out, not only the split tenders payment didn't work but the partial payment also didn't work out as well.
How do Shopify roll out this new POS in another 10days (1st Nov 2020)........
I still prefer the Classic POS to be maintain if they unable to put all Classic POS function in the New POS Lite.
The Split payment / partially paid is there, but it's way at the bottom of the list of payment choices. You probably have to scroll to it.
We use it all the time, and it took us FOREVER to find.
If you are a Retail Brick and Mortar you have no choice. You will NOT be able to do exchanges or refunds without PRO.
My understanding is that you will be able to do refunds but not exchanges.
We plan to simply do a simple refund and sale for the exchanged item - not great - but better than the rip off of an extra $1068.00 a year for the something as basic as an exchange.
Once we are into the new year - we will be moving platforms due to these needless and greedy rip-offs.
If they had offered pro at a reasonable price we may have stayed - but I won't stand for extortion - which is exactly what this is.
I already do refunds instead of exchanges. If a client wants to change a product a second time the POS says you need to do it on the computer. It doesn’t make any sense.
That's the same with Pro - so no difference.
I raised that issue with support and they told me that they will look at changing it if enough people ask for it.
Until then it's the same on lite, pro or the old classic.
Also, none else thinks it’s odd that they add up exchanges as a sale in the total of the register shift?
when you look on stadistics or the website it shows the real number. I don’t get why it shows wrong on the register shift.
if you sold 100€ yesterday. Why would you count them today if the client exchanged for 120. It should only appear the the 20 more of today instead of 120... maybe I am the crazy one
This drives me up the wall!!!! I thought the way they handled refunds and exchanges was elegant, now it's wonky, it make me go to the other app to complete the refund?!? WTF?!?
Seriously Shoify, this is some broken work around. I would love to know what the heck you were thinking.
Thankfully we don't do returns or exchanges all that often. But still: When we do it's important that it works.
We often do exchanges because refund then purchase requires the customer to be able to fund both transactions since refunds take several days to hit their card.
I would gladly pay for Pro IF the additional inventory management was complete enough to use and did everything necessary with QBO. Yet currently I still have to have a 3rd party inventory management system and do my QBO sync through that other software. For me, the "Pro" is still nothing more than a low feature cash register....so certainly not complete enough to be worth the money.
Personally I resent Shopify trying to force its customers to use the "Pro" by deleting features from it's long time pos. They should have just added enough valuable features to the Pro that people would want it....but to decrease features in order to make people move really gets under my skin.
Now Shopify giving some free PRO Plan for us to get use to it......AGAIN
So after another 6 months wat will happen then.....
After that trial you start paying....I have no doubt that thier main objective is to keep slowly whittling away at the original pos until hardly no one can use it...in effort to make sure everyone with a real business is paying for thier pos.
For me, I chose Shopify because it came with a very basic yet decent free pos...that was their edge over other ecommerce platforms. But now that edge is lost. My website is already costing me over $400/month, plus 3rd party inventory management software. If I will be forced into using their new "Pro" pos and its expense....then I'll be researching other website options. I already know several fairly large retailers that moved from Shopify to other platforms.
@Matt37 Stocky is part of the issue....its not sufficient as a inventory management solution, very buggy, lacking support after Shopify bought it. Even with Pro, I will still need to maintain a different 3rd party inventory management solution. IF Stocky could get full featured and sync everything needed to QBO (like every other pos/inv management made) then I would GLADLY pay the $90. But as it is, Stocky is not good enough for us to use. Before Shopify bought Stocky, it was a free app lol. Shopify basically reskinned the pos, added a mediocre free app to it (Stocky), then charged $90 for it and is trying to slowly push everyone into it
The website has helped us to grow as well....however, other ecomm platforms would have as well. I think more than anything, all of us customers is what has allowed Shopify to grow like it has.