Worth to upgrade to Shopify POS Pro??

[lun]

Hi all,

Like to discuss about PRO and CON for upgrade to Shopify POS Pro.
Feel free to comment below XD

[lun]

Now Shopify giving some free PRO Plan for us to get use to it......AGAIN
So after another 6 months wat will happen then.....

[Stephen34]

After that trial you start paying....I have no doubt that thier main objective is to keep slowly whittling away at the original pos until hardly no one can use it...in effort to make sure everyone with a real business is paying for thier pos.

For me, I chose Shopify because it came with a very basic yet decent free pos...that was their edge over other ecommerce platforms. But now that edge is lost. My website is already costing me over $400/month, plus 3rd party inventory management software. If I will be forced into using their new "Pro" pos and its expense....then I'll be researching other website options. I already know several fairly large retailers that moved from Shopify to other platforms.

[Steve123]

We haven't received that offer - what Country are you in?

As you say - what happens then?

We are still having issues with stock updates not working properly, as well as some issues with receipts printing as different sizes - I can't believe they made something that works worse than Classic and what want me to pay $89 per month for it.

If they had a full working system - and priced it at a sensible level we may have considered it.

[Roman89]

I also would like to know if they extend the trial period because I'm also not amused with the 90$ extra charge but as many, i've not a lot of choice then paying it unfortunately but I'm not happy at all with it

[Matt37]

I don't know if this helps, but Stocky comes with the POS Pro subscription.
We are going to drop our 3rd party inventory software in favor of stocky.
That will save us a little money in the short term.

We are paying close to $600 a month just for shopify & associated apps.
That being said, it enables us to run a successful online and brick &
mortar. And it has really helped us grow. over the last 3 years.

When you look at how much shopify has enabled us to grow, it's worth the
price.

[Stephen34]

@Matt37  Stocky is part of the issue....its not sufficient as a inventory management solution, very buggy, lacking support after Shopify bought it. Even with Pro, I will still need to maintain a different 3rd party inventory management solution. IF Stocky could get full featured and sync everything needed to QBO (like every other pos/inv management made) then I would GLADLY pay the $90. But as it is, Stocky is not good enough for us to use. Before Shopify bought Stocky, it was a free app lol.  Shopify basically reskinned the pos, added a mediocre free app to it (Stocky), then charged $90 for it and is trying to slowly push everyone into it

The website has helped us to grow as well....however, other ecomm platforms would have as well. I think more than anything, all of us customers is what has allowed Shopify to grow like it has.

[Matt37]

@Stephen34 I hear you. Our inventory needs are on the lighter side. We are paying for a fully featured tool set and only using a 10th of it. So we got lucky this time. I may be singing a different tune once we try to convert to it at the end of the year. 

[lun]

@Stephen34  mind sharing which ecomm platforms u plan to switch to? So i can take a look and plan for future as well.......
After the Stocky, now POS PRO and future might have more additional fees coming........so better to get ready

[lun]

@Steve123  i am from Malaysia
I think mostly country might have this offer as well.
U can try click on the plan subscription, select the Pro plan and click next, then the trial extend shall mention out before u click approve the order. 

[Roman89]

I don't see this unfortunately 😫😫😫

[hope_mortimer]

I just downgraded my POS Pro trial today and the local pickup and delivery options still seem to be working! I hope it's going to stay that way. I really thought I read somewhere that this would be removed, but so far so good. I can do with out some of the other features. not worth another $89 to me. 

[Stephen34]

@Matt37  do you yet have plans on how you will handle tracking cogs in your accounting since Stocky doesnt connect to QBO?  If you have come up with a good workflow for tracking everything, I'd like to hear some details about it. I could stand to save some money. I couldnt figure out a good way for Stocky to do the basic necessities.

[Matt37]

@Stephen34 We haven't worked all the bugs out of our process yet. Xero is our accounting software, and we need to verify how and what moves between Shopify / Stocky / and Xero. We can handle COGs in Xero if we have too.   Honestly, it's on our list to work on in November or December because any transition we would do would happen January 1.  We are also a little different then most retail:  We are a custom furniture store, we take payment, and fulfillment happens 12 weeks later. That also means that we take customer deposits and don't book sales for 12 months. 

All that being said, once we map out our plan for stocky, I'll post the process. 

Stay health; Stay sane everyone. 

[Trina_Thai]

Tried this app out on two of my store locations and can definitely tell you that this is Shopify's way of trying to get more money out of their merchants. There is hardly any improvements to justify the price and with two locations, I am up for $159 per month. The app is glitchy and has very basic features compared to may other retail pos systems. Will be switching as soon as we can find one that will integrate smoothly with online. May even consider going back to Vend as for the same price, it is rich with features for multi store users. Can not justify the rip off price for Shopify POS pro where staff can not even track sales during the day like in the classic version unless they have full permission to be able to view analytics. When using the lite version, you don't even have access to include any staff members. The lite version is basically useless unless you are running a market stall as a one person shop. Definitely not suitable for a fully functional brick and mortar store and neither is the Pro version. Happy to pay the price should it be similar to other retail Pos systems but in this case it truly is lacking and is not worth more than $29 per month.

[Roman89]

Totally agree and I think it's very bad that Shopify doesn't give any response to this topic most of their users are having trouble with. 

[Stephen34]

@Matt37  We to a lot of deposit orders as well. You may want to also look at a software named OrderTime, it's not in the app store but has excellent Shopify sync, it's what I will most likely start using at the beginning of the year. I'll still use the free Shopify POS as a cash register, all of our transactions will automatically sync to Ordertime, it has amazing and deep connectivity to both Quickbooks and Xero. It tracks all the unpaid orders and when we recieve in inventory it will tell up what orders are awaiting those products! Tracks cogs, po's, everything else typical and necessary and it has excellent sync with Shopify where we can create our products in Shopify and OT will download them. Lastly it's not much more expensive than the 'Pro' version if you dont need many login's. Especially if you plan on buying some kind of accounting sync in addition to the POS Pro/Stocky. 

I determined I would pretty much just have to make GL entries in QBO with Stocky since it has no accounting connectivity. I THINK they are now pushing the cogs through into Shopify so it may be that some of the other accounting connection apps that connect Shopify and accounting will catch it, but I'm not sure about that. We go through about 10,000 sku's per year so keeping up with detailed inventory and its cogs is out of the question for us. We have to track it all in a inventory management software and only have totals in accounting.

[Randy_Padayao]

I despise Shopify for doing this right now.  Once again, another company has lured in small business owners only to walk right over us to staggering growth, only to leave us in the dust in the end.  Life isn't fair, but this is just disrespect for long time customers especially.  Customer service has become practically nonexistent, and the reps don't even know how Shopify works anymore!  They are just reading scripts, and are not experts whatsoever in helping assessing issues.  I have been loyal for 5 years, with not a single ounce of gratitude for the business we gave them.  Everything has gotten worse.  I am appalled, and will be looking for an alternative just like yourself.

Best of luck to you all.  God bless America and all those looking out for the vibrant small business community (not Shopify!!!)!

[Olivia]

Hi, everyone.

My name is Olivia and I'm part of the Shopify Team. I want to take a moment to thank everyone who has shared their feedback in this thread, and more importantly I want you to know we hear you. 

Shopify is powered by a number of small to medium-size businesses, and we absolutely appreciate how this change may impact some of those businesses. This is not a profit-driven decision, rather, it is aimed at long-term growth and future abilities for our in-house POS. The all-new POS is not just a redesign of the POS app, it's also a completely new rebuild on the backend. The reason we did this is to make it faster, support short cuts for common retail workflows and allow us to continue to introduce a ton of new features.

To share some insight into how this decision was made, and what we plan for the future, let's dive in a little deeper.

When we launched all-new Shopify POS earlier this year, we made the Pro subscription available for free to all merchants for six months and also enough time for our existing merchants to transition from the POS Classic app experience. Although we recommend the POS Pro for retail stores and POS Lite for selling on-the go, we encourage you to evaluate the features and make the right choice for your business. Take a look at this comparison page. Remember, you have the freedom to decide which POS subscription works best for each of your locations so you only pay for what you need.

At a glance:

POS PRO	POS LITE
Designed to support brick-and-mortar retailers $89 USD/month per location plus your Shopify plan	Best suited for selling at markets and on the go $0 USD/month with your Shopify plan
Get everything included with POS Lite	Accept popular credit cards and digital payment methods
Create unique staff roles and permissions	Integrates with mobile POS and hardware accessories
Access smart inventory management by Stocky app	Centralize order and product management
Fulfill local pickup and local delivery
Add unlimited store staff and registers
Sell online and offline seamlessly with omnichannel features
Explore in-store analytics and reports
Access dedicated retail support team (coming soon)
Get an extended hardware warrantee (coming soon)

These are some of the top features we include with our subscriptions, but to find a full-feature list check out this page with me. 

Here at Shopify we thrive on change.

Shopify is committed to bringing updates and innovation to POS Pro with new features and services coming soon. Subscribers can look forward to dedicated priority support, extended warranty for Shopify hardware and new features like automatic discounts that will help increase sales and speed up checkouts.

Whether it's pivoting our business model quickly during unprecedented times, or launching new features to make sure you can better support your customers - our merchants are always at the forefront of our decision-making process. We see a future that makes commerce better for everyone with these revolutionary changes.

A special message to all of our merchants.

Change doesn't come easy, but it also isn't permanent. We hear you, and take your feedback very seriously. We often tell our merchants that their success is our success, and that is quite literally the truth. I have personally shared back a lot of this thread's feedback to our product development team, and we will always thrive to provide even better solutions, better products and services, and continue evolving to meet your needs - it's your feedback that helps us do this. 

Our dedicated Support Team is available to help you and answer any questions.

Sincerely,

[Steve123]

This is another disingenuous PR post attempt by Shopify similar to other threads.

You say "so you only pay for what you need." - By which you mean very basic functions that used to be free in the Classic version.

For example - Exchanges - a basic Bricks and Mortar store would need to do exchanges - but the only way to have this functionality now is to take the Pro version.

So in your wonderful world where "you only pay for what you need." - the ability to carry out this very basic retail function will cost me $1068 an annum and more than double my current costs.

You are simply trying to charge me $1068 for the exact same thing that was previously free.

I wouldn't have minded if the other wonderful functions you have added all worked as they should - or you charge a reasonable price - but this is extortionate, no ifs no buts.

[Steve123]

Neither do I

Divide and rule it seems.