403 Forbidden Error for orders.json with error: "Service is unavailable"

badbeard
New Member
2 0 0

With version 2020-04 suddenly posting to orders.json we are seeing 403 errors with the error message:

[response] => Array ( [errors] => Service is unavailable.

(write_orders permission is granted). This happens consistently for the order being synced but not consistently for all of the orders for this user.

Does anyone have any idea what the cause might be?

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Kevin_A
Shopify Staff
Shopify Staff
317 42 55

Hey @badbeard 

Can you provide us an x-request-id response header for one of the calls that results in a 403? 

Kevin_A | Developer Support @ Shopify 
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badbeard
New Member
2 0 0

[x-request-id] => 7b7a5f22-261c-4314-a8b9-b391ad06f996

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Kevin_A
Shopify Staff
Shopify Staff
317 42 55

Hey @badbeard 

The shop you are attempting to create orders on appears to be dormant, hence the errors you are seeing. I would suggest contacting the shop owner for more details.

Kevin_A | Developer Support @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

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