Solved

[ALERT]: Server External ID Not Matching to Pixel External ID for ViewContent Event

Andrew_Sihan
Tourist
4 0 5

Why I am receiving this alert and how I fix it?

 

Conversion API (FACEBOOK) was implemented through the partner Shopify, not manual.

 

Andrew_Sihan_0-1623997364631.png

 

Accepted Solution (1)

Boldmovestudio
Visitor
1 1 2

This is an accepted solution.

Hi folks,

 

I've managed to get rid of the error by doing a combination of two things in the Events Manager settings:

  1. Turn on External ID in the Automatic Advanced Matching section
  2. Add Shopify as a Connected Partner in the Conversion API section 

Screen Shot 2022-01-10 at 9.50.11 AM.png

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