[ALERT]: Server External ID Not Matching to Pixel External ID for ViewContent Event

Andrew_Sihan
New Member
3 0 5

Why I am receiving this alert and how I fix it?

 

Conversion API (FACEBOOK) was implemented through the partner Shopify, not manual.

 

Andrew_Sihan_0-1623997364631.png

 

Replies 23 (23)
filipcibicek
Excursionist
23 0 11

THE SAME **bleep**!NG ERROR IS STILL POPPING UP FOR HALF A YEAR NOW.. HOW DOES NO ONE GIVE A SHIT? WHY DO I NEED TO SCRAPE THESE UNDERGROUND SHOPIFY THREADS WITH 6 REPLIES. F!CK'S SAKE...

iasilkan
Tourist
12 0 1

iam  solved. 

Event Manager > settings > Advanced Matching >Show Options >Open External Id 

 
 
Spartanc
New Member
2 0 1

Hi all,

I start to have this problem 2 days ago. 

I tried: Event Manager > settings > Advanced Matching >Show Options >Open External Id (actually it's always on) before I had the problem.

Anyone has updates on fixing this problem please share.

Thanks!

 

Derelicte
Excursionist
31 1 3

I even reached out to Facebook customer service they referred me to reach out to the Facebook developer page to hire a developer to fix it for me since it would require code. I found only one developer on the Facebook developer referral page whos descriptions seemed to match this issue and I messaged them 3 times and never got a response. These error messages in my Facebook ads manager seem to go away and come back, go away, and come back.