bad gateway 502 on submitting product with many images

Antonio84
Tourist
24 0 1

Hello, I am getting bad gateway 502 error when I upload a product with many images, this is the json:

{
    "title": "Portaposate Optima Vertex/Concept 500mm (Spalle 16mm)",
    "body_html": "Portaposate per cassetti da cucina Vertex e Concept con un disegno lineare e una gran capacit\u00e0 di riempimento per posate e altri utensili da cucina. Da utilizzare con cassetti montati in <strong><strong> moduli con larghezza da 400mm a 1000mm, con profondit\u00e0 500mm e con pannelli di spessore 16mm.\u00a0 </strong></strong>Realizzato i<strong><strong>n plastica bianca e grigio antracite.</strong></strong><pre id=\"\"tw-target-text\"\" class=\"\"tw-data-text tw-text-large XcVN5d tw-ta\"\" dir=\"\"ltr\"\" data-placeholder=\"\"Traducci\u00f3n\"\">\u00a0</pre>",
    "status": "active",
    "published_at": "2021-07-30T10:01:49.142629",
    "published_scope": "global",
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    "vendor": "Emuca",
    "product_type": "Organizzatori per la cucina",
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            "option3": "5 | 76,5 | 52"
        },
        {
            "weight": 0.647,
            "price": 24.567999999999998,
            "barcode": "8432393272481",
            "sku": "8333223",
            "grams": 647.0,
            "inventory_management": "shopify",
            "inventory_policy": "deny",
            "fulfillment_service": "manual",
            "requires_shipping": true,
            "taxable": true,
            "weight_unit": "kg",
            "option1": "1 UN | Modulo 500 mm",
            "option2": "Plastica grigio antracite | Tecnoplastica",
            "option3": "5 | 44,5 | 52"
        }
    ],
    "options": [
        {
            "name": "Formato | Dimensione",
            "values": [
                "1 UN | Modulo 400 mm",
                "1 UN | Modulo 1.000 mm",
                "1 UN | Modulo 800 mm",
                "1 UN | Modulo 700 mm",
                "1 UN | Modulo 600 mm",
                "1 UN | Modulo 900 mm",
                "1 UN | Modulo 500 mm",
                "1 UN | Modulo 450 mm"
            ]
        },
        {
            "name": "Colore | Materiale",
            "values": [
                "Plastica grigio antracite | Tecnoplastica",
                "Plastica bianca | Tecnoplastica"
            ]
        },
        {
            "name": "Altezza | Larghezza | Lunghezza",
            "values": [
                "5 | 39,5 | 52",
                "5 | 44,5 | 52",
                "5 | 96,5 | 52",
                "5 | 66,5 | 52",
                "5 | 86,5 | 52",
                "5 | 76,5 | 52",
                "5 | 57,5 | 52"
            ]
        }
    ]
}

 

The json syntax is OK, I checked online.

If I update the product without images is ok.

I don't know what is wrong.

 

The complete error message:

Traceback (most recent call last):
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 286, in _open
    http_response = self._handle_error(self._urlopen(request))
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 316, in _urlopen
    return urllib.request.urlopen(request, timeout=self.timeout)
  File "/usr/local/lib/python3.7/urllib/request.py", line 222, in urlopen
    return opener.open(url, data, timeout)
  File "/usr/local/lib/python3.7/urllib/request.py", line 531, in open
    response = meth(req, response)
  File "/usr/local/lib/python3.7/urllib/request.py", line 641, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/local/lib/python3.7/urllib/request.py", line 569, in error
    return self._call_chain(*args)
  File "/usr/local/lib/python3.7/urllib/request.py", line 503, in _call_chain
    result = func(*args)
  File "/usr/local/lib/python3.7/urllib/request.py", line 649, in http_error_default
    raise HTTPError(req.full_url, code, msg, hdrs, fp)
urllib.error.HTTPError: HTTP Error 502: Bad Gateway

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "webmaster_tool.py", line 65, in <module>
    execute()
  File "/home/user/execute.py", line 36, in execute
    emuca()
  File "/home/user/emuca.py", line 316, in emuca
    product.save()
  File "/home/user/.local/lib/python3.7/site-packages/shopify/resources/product.py", line 45, in save
    return super(ShopifyResource, self).save()
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/activeresource.py", line 839, in save
    data=self.encode())
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 375, in post
    return self._open('POST', path, headers=headers, data=data)
  File "/home/user/.local/lib/python3.7/site-packages/shopify/base.py", line 27, in _open
    self.response = super(ShopifyConnection, self)._open(*args, **kwargs)
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 288, in _open
    http_response = self._handle_error(err)
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 429, in _handle_error
    raise ServerError(err)
pyactiveresource.connection.ServerError: Bad Gateway

 

 

GrahamS
Shopify Staff
Shopify Staff
125 19 24

Hello @Antonio84 ,

Are you receiving any kind of response headers with a request ID when performing this action? If so, I can check the logs to see what specifically might be happening here.

Best,

Graham

Graham S | API Support @ Shopify
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