I know this is more on the facebook site but i hope someone can help me since i am not getting the same data in shopify than i get in facebook for my ad campaigns.
The Facebook Pixel says there is this error on the purchase event:
Any ideas on how to fix this problem and if this is related to my facebook ads data not showing up correctly in the marketing section in my shopify account?
Does anyone use Zipify OCU app? Wondering if that's causing it.
I'm waiting on Shopify as well. We're building out a custom checkout page in the meantime.
No we are not using Zipify App. We are trying to host in other platform as nothing is working.
Shopify sent me an email today:
"Our developers and the team at Facebook have definitely noticed a large increase in these errors, and it appears to be due to an updated implementation in Facebook's CAPI version 2.
We have heard back from Facebook, and they have noted that these errors will not be impacting Pixel performance on your store. As well - they have notified us that Facebook has removed the new instances of this error related to External ID not matching. Can you please review your Facebook Pixel, and let us know if you're seeing any new instances of this error? The error may still exist historically in the data of your Pixel, but going forward Facebook has mitigated this issue."
Today stats are the same, shitty as they were, no atc, no purchase data, half the view content.
I ignored the errors, will see.
Anyone seeing normal stats? Shopify claims this was fixed but my stats are still really low.
In preparation for this, our developers pushed out some changes and they triggered the Pixel warnings you have seen in your Event Manager. Our developers have confirmed with Facebook that these changes weren't affecting the existing Pixel events that are being sent via browser or the purchase event being sent via server. Facebook has also confirmed that they have prevented these warnings from appearing again so you can dismiss them by clicking Mark as resolved in your Event Manager and the warnings won't reappear.
Do you have MAXIMUM MATCHING on for facebook pixel settings?
Looks like that could be causing the issue since it's new.
I changed the settings to ENHANCED MATCHING to see if that'll make a difference as a temporary solution.
Yes I do have maximum setting on. I thought enhance setting would limit the amount of customer which result in lower sales isn’t it?
Is there any luck as we are still not getting any sell. Our pixel was 1 year old all setting was done properly it was tracking everything fine prior to 15 th June.
I tried both "enhanced" and "maximum" and purchase events seem off with both. Really frustrating
Same for us. Also checked with other paid app. Only session getting created no improvement in conversion.