Facebook Pixel Issue

homlyshop
New Member
1 0 0

Hello- I have an issue as follows :-

I created a campaign in Face Book and I found that there is something appearing under Adset Level. It is appearing like this

homlyshop_0-1627840395502.png

 

I clicked on  Pixel Issue and I found this (Next screenshot)

homlyshop_1-1627840485177.png

Then I clicked on How to fix, I get next screenshot:-

homlyshop_2-1627840527138.png

When I clicked to payload helper tool, it takes me to the Coding World ( I am don't know anything).

 

Can anyone please help here??

 

 

 

 

0 Likes
GrahamS
Shopify Staff
Shopify Staff
130 19 25

Hello @homlyshop ,

For general facebook setup and configuration issues, I would strongly recommend reaching out to our support service directly - they will be able to authenticate your shop and help assess the issue and guide you with next steps.

Best,

Graham

Graham S | API Support @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

0 Likes