Issue with automatic forwarding/redirect through an app on the product page

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Hello Community, i have a problem with a developed app. Our app automatically redirects the user from the normal product page to our editor. The problem here is that this redirection works on all developer stores of the partner account, but the app was installed by the app tester on a normal store. Here the redirection does not work. The app regulary add's a script in the shopify store to redirect the products page. Maybe you have an idea why it does not work on normal stores? Thank you!
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