July 27: GET /admin/api/2021-01/fulfillment_orders/{fulfillment_order_id}.json Outage - Resolved

Solved
Maxwell2
New Member
1 0 0

According to https://shopify.dev/api/admin/rest/reference/shipping-and-fulfillment/fulfillmentorder, /admin/api/2021-07/orders/{order_id}/fulfillment_orders.json should give me an order response if I change order_id with an actual order id. 

GET https://v-logic-dev-maxwell.myshopify.com/admin/api/2021-07/orders/3927656988846/fulfillment_orders.... just returns a 404 Not Found error. I know the order_id is correct because I receive a response with https://v-logic-dev-maxwell.myshopify.com/admin/api/2021-07/orders/3892742946990.json .

Is a fulfillment order not created when an order is made? This is weird because it has only started today, and we have one of our process relying on the fulfillment_order call for the past few months until now.

{
    "order": {
        "id"3927656988846,
        "admin_graphql_api_id""gid://shopify/Order/3927656988846",
        "app_id"580111,
        "browser_ip""101.78.227.146",
        "buyer_accepts_marketing"false,
        "cancel_reason"null,
        "cancelled_at"null,
        "cart_token"null,
        "checkout_id"21255161774254,
        "checkout_token""01876fb340ced815d627cde7699c3d4f",
        "client_details": {
            "accept_language""zh-TW,zh;q=0.9,en-US;q=0.8,en;q=0.7",
            "browser_height"1211,
            "browser_ip""101.78.227.146",
            "browser_width"2400,
            "session_hash"null,
            "user_agent""Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36"
        },
        "closed_at"null,
        "confirmed"true,
        "contact_email"null,
        "created_at""2021-07-26T23:27:02-04:00",
        "currency""HKD",
        "current_subtotal_price""489.00",
        "current_subtotal_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "current_total_discounts""0.00",
        "current_total_discounts_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "current_total_duties_set"null,
        "current_total_price""500.99",
        "current_total_price_set": {
            "shop_money": {
                "amount""500.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""500.99",
                "currency_code""HKD"
            }
        },
        "current_total_tax""0.00",
        "current_total_tax_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "customer_locale""en",
        "device_id"null,
        "discount_codes": [],
        "email""",
        "financial_status""paid",
        "fulfillment_status"null,
        "gateway""bogus",
        "landing_site""/wallets/checkouts.json",
        "landing_site_ref"null,
        "location_id"null,
        "name""#1111",
        "note"null,
        "note_attributes": [],
        "number"111,
        "order_number"1111,
        "original_total_duties_set"null,
        "payment_gateway_names": [
            "bogus"
        ],
        "phone""+85254206141",
        "presentment_currency""HKD",
        "processed_at""2021-07-26T23:27:01-04:00",
        "processing_method""direct",
        "reference"null,
        "source_identifier"null,
        "source_name""web",
        "source_url"null,
        "subtotal_price""489.00",
        "subtotal_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "tags""",
        "tax_lines": [],
        "taxes_included"false,
        "test"true,
        "token""d08e916c1be76b1614f69544103cca3d",
        "total_discounts""0.00",
        "total_discounts_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "total_line_items_price""489.00",
        "total_line_items_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "total_outstanding""0.00",
        "total_price""500.99",
        "total_price_set": {
            "shop_money": {
                "amount""500.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""500.99",
                "currency_code""HKD"
            }
        },
        "total_price_usd""64.48",
        "total_shipping_price_set": {
            "shop_money": {
                "amount""11.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""11.99",
                "currency_code""HKD"
            }
        },
        "total_tax""0.00",
        "total_tax_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "total_tip_received""0.00",
        "total_weight"5000,
        "updated_at""2021-07-26T23:27:03-04:00",
        "user_id"null,
        "billing_address": {
            "first_name""",
            "address1""Test",
            "phone"null,
            "city""Wan Chai",
            "zip"null,
            "province""Hong Kong Island",
            "country""Hong Kong",
            "last_name""Doe",
            "address2""",
            "company"null,
            "latitude"22.339206,
            "longitude"114.1498,
            "name""Doe",
            "country_code""HK",
            "province_code""HK"
        },
        "customer": {
            "id"5334675620014,
            "email"null,
            "accepts_marketing"false,
            "created_at""2021-07-04T21:15:46-04:00",
            "updated_at""2021-07-26T23:27:02-04:00",
            "first_name""",
            "last_name""Doe",
            "orders_count"0,
            "state""disabled",
            "total_spent""0.00",
            "last_order_id"null,
            "note"null,
            "verified_email"true,
            "multipass_identifier"null,
            "tax_exempt"false,
            "phone""+85254206141",
            "tags""",
            "last_order_name"null,
            "currency""HKD",
            "accepts_marketing_updated_at""2021-07-26T23:27:02-04:00",
            "marketing_opt_in_level"null,
            "tax_exemptions": [],
            "admin_graphql_api_id""gid://shopify/Customer/5334675620014",
            "default_address": {
                "id"6691444261038,
                "customer_id"5334675620014,
                "first_name""",
                "last_name""Doe",
                "company"null,
                "address1""Test",
                "address2""",
                "city""Wan Chai",
                "province""Hong Kong Island",
                "country""Hong Kong",
                "zip"null,
                "phone"null,
                "name""Doe",
                "province_code""HK",
                "country_code""HK",
                "country_name""Hong Kong",
                "default"true
            }
        },
        "discount_applications": [],
        "fulfillments": [],
        "line_items": [
            {
                "id"10156747292846,
                "admin_graphql_api_id""gid://shopify/LineItem/10156747292846",
                "fulfillable_quantity"1,
                "fulfillment_service""manual",
                "fulfillment_status"null,
                "gift_card"false,
                "grams"5000,
                "name""Shardblade - WindRunner",
                "origin_location": {
                    "id"2973948379310,
                    "country_code""HK",
                    "province_code""HK",
                    "name""v-logic-dev-maxwell",
                    "address1""1003-5, 10/F, MTL",
                    "address2""",
                    "city""Hong Kong",
                    "zip""852"
                },
                "price""489.00",
                "price_set": {
                    "shop_money": {
                        "amount""489.00",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""489.00",
                        "currency_code""HKD"
                    }
                },
                "product_exists"true,
                "product_id"6096782262446,
                "properties": [],
                "quantity"1,
                "requires_shipping"true,
                "sku""COS701",
                "taxable"true,
                "title""Shardblade",
                "total_discount""0.00",
                "total_discount_set": {
                    "shop_money": {
                        "amount""0.00",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""0.00",
                        "currency_code""HKD"
                    }
                },
                "variant_id"38071990616238,
                "variant_inventory_management""shopify",
                "variant_title""WindRunner",
                "vendor""v-logic-dev-maxwell",
                "tax_lines": [],
                "duties": [],
                "discount_allocations": []
            }
        ],
        "payment_details": {
            "credit_card_bin""1",
            "avs_result_code"null,
            "cvv_result_code"null,
            "credit_card_number""•••• •••• •••• 1",
            "credit_card_company""Bogus"
        },
        "refunds": [],
        "shipping_address": {
            "first_name""",
            "address1""Test",
            "phone"null,
            "city""Wan Chai",
            "zip"null,
            "province""Hong Kong Island",
            "country""Hong Kong",
            "last_name""Doe",
            "address2""",
            "company"null,
            "latitude"22.339206,
            "longitude"114.1498,
            "name""Doe",
            "country_code""HK",
            "province_code""HK"
        },
        "shipping_lines": [
            {
                "id"3327080956078,
                "carrier_identifier"null,
                "code""Standard",
                "delivery_category"null,
                "discounted_price""11.99",
                "discounted_price_set": {
                    "shop_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    }
                },
                "phone"null,
                "price""11.99",
                "price_set": {
                    "shop_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    }
                },
                "requested_fulfillment_service_id"null,
                "source""shopify",
                "title""Standard",
                "tax_lines": [],
                "discount_allocations": []
            }
        ]
    }
}
0 Likes
Marc_Lawson
Shopify Partner
8 0 1

Good morning,

Anyone else experiencing trouble with this endpoint?  It is returning 404 Not Found for me since last night 9:45pm EST.  I've got orders piling up and unhappy clients.

0 Likes
Marc_Lawson
Shopify Partner
8 0 1

Thanks for letting me know I am not alone!

I have an open ticket with support so hopefully it gets resolved soon.

0 Likes
Marc_Lawson
Shopify Partner
8 0 1

I have also been having problems with /admin/api/2021-07/fulfillment_orders/{fulfillment_order_id}.json since last night.

Working with support on a ticket right now.

0 Likes
joshgosse
New Member
1 0 1

Ditto, we're having the same issue across multiple apps

Marc_Lawson
Shopify Partner
8 0 1

Thanks, Josh.  Hoping for a quick resolution for us all.

0 Likes
Marc_Lawson
Shopify Partner
8 0 1

Meanwhile, Shopify status showing 'operational'.  C'mon guys.

Jul 27 2021 11:41am ESTJul 27 2021 11:41am EST

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danhm
Tourist
3 0 3

Looks like the issue is over, we are not seeing this anymore.