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"The Shopify API application is not compatible with the features of the shop" error

Shopify Partner
46 1 6

Hi all, 

I've encountered an error that I have never seen before. It happens when a store owner tries to install our custom app.

Couldn't find any reference to this error message. What could trigger this?



Working remotely from Mongolia ~
Replies 3 (3)
Shopify Staff
Shopify Staff
836 99 211

Hey @Zolbayar,

Custom apps can only be installed on a single store, can you confirm the app hasn't already been installed elsewhere?

Also if you setup any install requirements for the app (ie. requires merchant located in a certain country, or using a certain gateway), make sure the shop you're attempting to use fulfills those requirements.

If that doesn't explain it, please provide the X-Request-ID from the response headers of the error page in your screenshot, and we can investigate further. 

JB | Solutions Engineer @ Shopify 
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Shopify Partner
46 1 6

Hey @_JB ,

Thanks for replying (but 16 days after!), 

It happened again in our development store. But the installation went successful when I tried again after a few hours. The same thing happened to our client too.

Couldn't reproduce the issue. 

Working remotely from Mongolia ~
New Member
3 0 0

Are you able to have the custom application on the live store and the development store at a time because they say that these are only meant to be installed on a single store. But the development store doesn't count, right?