“A store with that domain name already exists” when adding a domain

[mikealpha]

Hi,

I have a problem, if i try to use my existing domain : saturnpets.com it says error

"a store with that name already exists"

i bought the domain from go daddy few days ago and never connected to any of the stores.

I tried to connect it my my store :headupstore.myshopify.com

but its giving this error.

Thank you

Ryan

[mikealpha]

Guys this is SOLVED by The Wonderful support team at shopify..

I just cant delete it sorry.

[Trevor]

Hey, @mikealpha!

The domain was likely purchased and used on a previous Shopify account before you became the owner of the domain; however, when the previous owner of the domain closed their store, they did not remove the domain from their domain manager. To get this fixed up, we'll need to verify that you own the domain by having you provide a screenshot of your domain manager that shows the domain is under your GoDaddy account. I've gone ahead and sent you an email to provide a more secure method of providing this screenshot. Once you've replied there, I can help get the domain removed.

[yb11206]

im having this same issue

how could I resolve this ?

[Trevor]

@yb11206 

Sure thing! I've sent you an email. 

[fmureverwi]

Hi Peter,

Im getting the same error if I try to connect my customized domain to my shopify store. Kindly please email me at fmureverwi@gmail.com so that i can send you the information to help me solve the issue. Thank you.

[Trevor]

@fmureverwi 

Thank you for letting me know! I've sent you an email to help get this fixed up. 

[nattanarcilla]

Hi Peter,

Can you help me with this error as well. I'm in contact with other Shopify support staff but it seems they are not able to fix it until now.

Thank you in advance for your assistance.

[Trevor]

@nattanarcilla 

Sure thing! I have sent you an email. Please respond to the email with all of the requested information so I can help get this resolved. 

[nattanarcilla]

Thanks a lot. Already replied to your email. 🙂

[greentheory]

Hi,

I also have the same problem, if i try to use my existing domain : greentheory.in it says error

"a store with that name already exists"

[Trevor]

@greentheory 

Thank you for letting me know! I have shipped you an email to verify the store and ownership of the domain. Please respond to the email with the requested information so I can help get this resolved. 

[Dev__28]

Hello @Trevor 

i am having the same issue the guys have. if you can help me remove the domain from a previous store so i can connect it to the new one.

Thanks a lot

[Trevor]

@Dev__28 

I have sent you an email! 

[kp09]

Im having the same issue how shall I resolve this?

[Vyacheslav1]

Hello, @Trevor 

I have the same issue. Just recently bought a domain and it won't connect to a store because it's already used somewhere else's store

Please can you provide any help?

Thank you

[Trevor]

@Vyacheslav1 

You bet! I've shipped you an email. If this is a third-party domain, I will need proof of ownership which can be a screenshot of the domain manager. You can include that in the email reply. 

[Future]

Hi @Trevor I have same issue, can you send me an email please ? 

[Trevor]

@Future 

I sent you an email. 

[needassistance1]

Can someone help me as well? I am having the same problem.