“A store with that domain name already exists” when adding a domain

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mikealpha
New Member
2 0 0
Hi,
I have a problem, if i try to use my existing domain : saturnpets.com it says error
"a store with that name already exists"
 
i bought the domain from go daddy few days ago and never connected to any of the stores.
I tried to connect it my my store :headupstore.myshopify.com
but its giving this error.
 
Thank you
 
Ryan
Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3210 432 734

This is an accepted solution.

We are unable to provide account-specific support in this topic since this is a publicly accessible discussion forum but we’d be happy to continue assisting you through an authenticated live chat, email, or callback.

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. When contacting support reference this topic, and provide as much detail as possible so our team can assist. 

For the benefit of others who may find this topic if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the Shopify Help Center, selecting the live chat, email, or callback options

Trevor | Community Moderator @ Shopify 
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Replies 35 (35)
mikealpha
New Member
2 0 0

Guys this is SOLVED by The Wonderful support team at shopify..

I just cant delete it sorry.

 

Trevor
Community Moderator
Community Moderator
3210 432 734

Hey, @mikealpha!

 

The domain was likely purchased and used on a previous Shopify account before you became the owner of the domain; however, when the previous owner of the domain closed their store, they did not remove the domain from their domain manager. To get this fixed up, we'll need to verify that you own the domain by having you provide a screenshot of your domain manager that shows the domain is under your GoDaddy account. I've gone ahead and sent you an email to provide a more secure method of providing this screenshot. Once you've replied there, I can help get the domain removed.

Trevor | Community Moderator @ Shopify 
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yb11206
New Member
2 0 0

im having this same issue

how could I resolve this ?

Trevor
Community Moderator
Community Moderator
3210 432 734

@yb11206 

 

Sure thing! I've sent you an email. 

Trevor | Community Moderator @ Shopify 
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fmureverwi
New Member
3 0 0

Hi Peter,

Im getting the same error if I try to connect my customized domain to my shopify store. Kindly please email me at fmureverwi@gmail.com so that i can send you the information to help me solve the issue. Thank you.

Trevor
Community Moderator
Community Moderator
3210 432 734

@fmureverwi 

Thank you for letting me know! I've sent you an email to help get this fixed up. 

Trevor | Community Moderator @ Shopify 
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nattanarcilla
New Member
2 0 0

Hi Peter,

Can you help me with this error as well. I'm in contact with other Shopify support staff but it seems they are not able to fix it until now.

Thank you in advance for your assistance.

Trevor
Community Moderator
Community Moderator
3210 432 734

@nattanarcilla 

Sure thing! I have sent you an email. Please respond to the email with all of the requested information so I can help get this resolved. 

Trevor | Community Moderator @ Shopify 
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nattanarcilla
New Member
2 0 0

Thanks a lot. Already replied to your email. 🙂

greentheory
New Member
8 0 0
Hi,
I also have the same problem, if i try to use my existing domain : greentheory.in it says error
"a store with that name already exists"
Trevor
Community Moderator
Community Moderator
3210 432 734

@greentheory 

Thank you for letting me know! I have shipped you an email to verify the store and ownership of the domain. Please respond to the email with the requested information so I can help get this resolved. 

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Dev__28
New Member
1 0 0

Hello @Trevor 

i am having the same issue the guys have. if you can help me remove the domain from a previous store so i can connect it to the new one.

Thanks a lot

Trevor
Community Moderator
Community Moderator
3210 432 734

@Dev__28 

I have sent you an email! 

Trevor | Community Moderator @ Shopify 
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kp09
New Member
1 0 0

Im having the same issue how shall I resolve this?

Vyacheslav1
Tourist
19 0 2

Hello, @Trevor 

I have the same issue. Just recently bought a domain and it won't connect to a store because it's already used somewhere else's store

Please can you provide any help?

Thank you

Trevor
Community Moderator
Community Moderator
3210 432 734

@Vyacheslav1 

You bet! I've shipped you an email. If this is a third-party domain, I will need proof of ownership which can be a screenshot of the domain manager. You can include that in the email reply. 

Trevor | Community Moderator @ Shopify 
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Future
New Member
1 0 0

Hi @Trevor I have same issue, can you send me an email please ? 

Trevor
Community Moderator
Community Moderator
3210 432 734

@Future 

I sent you an email. 

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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needassistance1
New Member
1 0 0

Can someone help me as well? I am having the same problem.