Can anyone help with translation issues in Transcy on a multilingual site?

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I have a problem with the transcy application. I have a site that works in 3 languages (native French, German and English).
When I change to German, the translation of the tabs on my product sheets don't match. They are even duplicated...
Transy is unable to explain this to me and tells me to check with shopify.

"I'm sorry for this inconvenience caused but as I explained since your problem still occurs even when our embed app is turned off and when you turn off the embed app in the theme, our app can't work or affect your store, so this problem is not on our side. I hope you can understand" TRANSCY SUPPORT .


i need help !!!



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