Connect to facebook

[FatElvis]

I am trying to reconnect my facebook page but it says I don't own the page which I do....very frustrating....What do I do?????

[Nick]

Hi @FatElvis,

Nick here from Shopify. 

That does seem very strange for sure. Something to double-check in your Facebook settings is to make sure you have an admin role as in the Shopify help guide it states you must have an admin role for a Page, Ad account, or Business Manager before you can access all of its settings and make certain kinds of changes to it. Pages, Ad accounts, and Business Managers have separate account permissions, which means that you need admin roles for each one. Can you confirm you are the admin of these aspects of the Facebook page?

These admin settings are based in Facebook and you can only adjust them there. You can find out more about these roles in Facebook's help board here. 

If this is something you feel you need to look into deeper, we would need to access your account in order to do so. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

Thanks, Nick