Does installing an app with no reviews concern you too?

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Does installing an app with no reviews concern you too?

britkneemurray
Visitor
3 0 1

Is it just me, or does installing an app with zero reviews immediately raise a red flag? 

 

App in question was created in October of 2021 (1 year ago), and the developer only has this one app available. 

 

Any guidance or tips would be greatly appreciated. Thanks! 

Accepted Solution (1)

PaulNewton
Shopify Partner
6350 582 1355

This is an accepted solution.

 It's just you 😉

  1. Every app has to start somewhere not everything is born with an automatic million users
  2. Apps on the app store are vetted and have to work within the platforms TOS.
  3. Merchants are not required to make a review of an app they use.
  4. Shopify has specific terms around how apps cannot soliciting or incentive reviews from their users https://www.shopify.com/ca/partners/terms 

There are plenty of apps with a massive user base but incredibly shockingly low amount of reviews or none at all. That is an indication the app does exactly what it needs to in a competent way , not some negative.

Low metrics like review-count , or install rate is not an indication of anything by themself in isolation;  especially if the app is serving a niche need or is a one and done app that people take advantage of for a single use then uninstall and forget about.

 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


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Replies 4 (4)

britkneemurray
Visitor
3 0 1

Eh, no thank you

glassit
Shopify Partner
20 1 2

lol. Just give them a chance if you find some potential value. Especially if there's a free trial

PaulNewton
Shopify Partner
6350 582 1355

This is an accepted solution.

 It's just you 😉

  1. Every app has to start somewhere not everything is born with an automatic million users
  2. Apps on the app store are vetted and have to work within the platforms TOS.
  3. Merchants are not required to make a review of an app they use.
  4. Shopify has specific terms around how apps cannot soliciting or incentive reviews from their users https://www.shopify.com/ca/partners/terms 

There are plenty of apps with a massive user base but incredibly shockingly low amount of reviews or none at all. That is an indication the app does exactly what it needs to in a competent way , not some negative.

Low metrics like review-count , or install rate is not an indication of anything by themself in isolation;  especially if the app is serving a niche need or is a one and done app that people take advantage of for a single use then uninstall and forget about.

 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


Ablestar_Sophie
Shopify Partner
38 2 4

We understand the concerns about installing apps with no or few reviews. 

It's part of the reason we've launched a free website name 
AppNavigator that shows historical data for apps on the App Store as well as a breakdown of how long users have used the app before leaving a review:

Screenshot 2023-06-23 at 11.18.17 AM.png

We hope this tool helps you make better, more informed decisions when selecting apps for your Shopify store. Give it a try and let us know what you think!

Sophie Mincke | Community Manager @ Ablestar
Bulk edit your products in-app or with a spreadsheet https://apps.shopify.com/bulk-product-editor