Excelify Error

Solved
Faheemmalik
Tourist
4 0 2

I ma facing issue "app.excelify.io took too long to respond" is it due to internet connection but doesn't seems like 
Please help me 

Accepted Solutions (3)

Accepted Solutions
Maris
Shopify Partner
313 5 68

This is an accepted solution.

Hello, @Faheemmalik !

Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.

Right now everything should be up and running.

If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app

View solution in original post

Maris
Shopify Partner
313 5 68

This is an accepted solution.

Hmm, wow, @Faheemmalik  - will be digging this deeper, but need your help here a bit.

Can you please send us the screenshot how it looks on Chrome when it doesn't open?

And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.

Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app

View solution in original post

Maris
Shopify Partner
313 5 68

This is an accepted solution.

Thank you so much for sending this screenshot.

Can you please try to clear the Chrome Cache and Cookies?

Go to menu "Clear browsing data", and check the boxes as shown in the screenshot, and press "Clear data". 

Screenshot 2020-09-03 at 08.47.58.png

If that doesn't help - as strange as it sounds, can you try restarting your computer, and opening it then?

Thanks so much for understainding.

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app

View solution in original post

Replies 6 (6)
Maris
Shopify Partner
313 5 68

This is an accepted solution.

Hello, @Faheemmalik !

Thank you so much - we were deploying a new version just now, because of sudden Shopify API changes which didn't allow to approve the charges.

Right now everything should be up and running.

If it's still not opening, please, contact our Support here: https://excelify.io/contact-us/

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app
Faheemmalik
Tourist
4 0 2

It is working on Opera Browser but i am still facing issue in Chrome 

Maris
Shopify Partner
313 5 68

This is an accepted solution.

Hmm, wow, @Faheemmalik  - will be digging this deeper, but need your help here a bit.

Can you please send us the screenshot how it looks on Chrome when it doesn't open?

And if you can, open the "JavaScript Console" when opening the app, so that in the screenshot we can see what errors there are.

Please, send that screenshot to our Support e-mail: support@excelify.io or to any of our Support channels here: http://excelify.io/contact-us/

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app
Faheemmalik
Tourist
4 0 2

Faheemmalik_0-1599078761649.png

This is what it looks like

Maris
Shopify Partner
313 5 68

This is an accepted solution.

Thank you so much for sending this screenshot.

Can you please try to clear the Chrome Cache and Cookies?

Go to menu "Clear browsing data", and check the boxes as shown in the screenshot, and press "Clear data". 

Screenshot 2020-09-03 at 08.47.58.png

If that doesn't help - as strange as it sounds, can you try restarting your computer, and opening it then?

Thanks so much for understainding.

 

Maris
Excelify.io

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app
Faheemmalik
Tourist
4 0 2

It works now ...
Thank You