Experiencing issues with Pixels POD not receiving orders?

Experiencing issues with Pixels POD not receiving orders?

CaptBret
Excursionist
34 0 16

Orders placed in my Shopify store are not being sent to Pixels POD.  They are being sent for fulfillment but Pixels does not receive so they cannot fulfill.  Anyone else have this problem? This is not the best timing, that's for sure.

Replies 2 (2)

PageFly-Theodor
Shopify Partner
691 86 98

Hi @CaptBret ,
This is Theodore from PageFly - Shopify Page Builder App.
Make sure all of the integration settings between Shopify and Pixels POD are accurate and up to date if orders from your Shopify store aren't getting submitted to Pixels POD. Check Shopify or Pixels POD for any error warnings that could explain the problem, then go over the purchase details to see if there are any commonalities. For more focused help, get in touch with Pixels POD's and Shopify's support teams. In addition, think about putting in test orders to identify the problem. Consider manually forwarding orders to Pixels POD or temporarily using a different fulfillment service if you need a quick fix.



I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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TAPwork
Shopify Partner
1 0 0

Hey CaptBret--having the same issue--wondering if you ever figured this out?

Thanks