Fake App reviews

pps2
Tourist
4 0 5

If you are buying an app because you read all all good reviews on the app page? Don't!

Almost 90% of these reviews are fake. I am in the middle of switching my store to shopify, I spend a lot of time on app marketplace and it's really annoying to read very similar reviews for different apps. Probably fiverr or friends.

Reviews are basically a summary of the app description and how great their customer support is. When you check these reviewers website, Either the store is locked or going to a website not exist anymore.

I don't want to expose any seller here but fells like there are no apps without fake reviews on the marketplace... 

Replies 39 (39)
Thomas_Carey
Shopify Partner
126 0 4

yeah, I've noticed the same thing.

I'm weary to add any apps that are all 5 stars.  There's no way everyone loves the app so much that they gave it 5 stars.  Even people who love something won't always give it 5 stars.

I'd recommend trying to contact the app developer to see what else they've done.  If they seem legit, go ahead and download the app.  Unless it's a paid app, then they'll just spin sories of glory to you until you buy lol.

 

 

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Clifford1
New Member
2 0 0

I'm not that familiar with how the app marketplace works.

Hastings
Tourist
6 0 2

Yep, you're right. Here's a clear example: https://apps.shopify.com/profi-quick-review#reviews-heading

Yoni_Elbaz
Shopify Partner
48 0 10

Hey,

Best way to spot a legit review is to click the store name and browse around. If it seems like an active store, the review is most likely genuine. If the store is inactive (locked / under construction) - disregard the review. If most reviews are from inactive stores, move on to the next app.

But don't automatically assume every 5 star review is fake, or assume that if a certain app has many 5-star reviews, they are faking them. Spend 1-2 more minutes on researching the reviewers, so you don't miss out on the really great apps out there.

Yoni

 

 

HaDinh
New Member
8 0 0

I agree with Yoni, please rely on the number of reviews as well as try to browse the store by clicking its name. App develpopers can not leave many fake reviews because they might have just some stores. And actually, app reviews give a lot of insights which you might have as well, they are very useful.

Hastings
Tourist
6 0 2

Yes, of course that many apps have legitimate reviews.

However, the point here is that many other apps have fake reviews (hundreds of them) and there's no easy way for a merchant to know it. And these apps are usually featured on the Shopify App Store frontpage.

App develpopers can not leave many fake reviews because they might have just some stores.

They can create fake stores, write the reviews and abandon the stores. Indeed, they can hire third-party services to write reviews for them, in the same way you can hire Facebook likes or Twitter followers.

 

Amit_Porwal
Shopify Expert
49 0 3

Hi,

I am not sure how fake reviews can be posted because to posta  review, the reviewer should have a paid shopify store and used the app into it. So to post fake reviews, reviewr have to wsignup for paid shopify plan and I dont think any fiverr or other such platform can provide fake review service.

We have also launched an app few months back and I know how hard it is to get reviews.

We provide support to our users and then at end ask them to write a review, and only a few people write review.

See this app for example: https://apps.shopify.com/instagram-feed

This app has more than a thousand users but only 75 users wrote review. If fake reviewes were possible, we might be able to get 1000+ reviws. 

Suggestion  - If you want to use any app, check if the app has more than 10 reviews or not. You can judge based on those 10 reviews because adding a couple of fake reviews is possible but more than that is not possible.

Thanks
Amit
 

Amrish
New Member
1 0 0

> So to post fake reviews, reviewr have to wsignup for paid shopify plan

So you tried, didn't you?

> If fake reviewes were possible, we might be able to get 1000+ reviws. 

Ok, I get it. If fake review were possible, you would have written 1000+ fake reviews.

 

Johannes_Hodde
Shopify Partner
103 0 14

In my opionen (I'm an app develper myself) I would have a look at the length and content of the reviews (quality vs. quantity). Often there are 5* reviews like "Great app", "Looks good so far", "Will test it" and so on. Such reviews are probably "buyed" by offering a free month of usage or something similar (even though this is forbidden as written in the shopify terms). Honest reviews often contain some longer description with some infos about the pros/cons/support

Pete_Sullivan
New Member
2 0 2

Johannes' points are right.

In my opinion, there are two main reasons why developers feel encouraged to write fake reviews:

  1. Reviews are critical for an app success because the position on the Shopify App Store is determined, almost exclusively, by the number of reviews. And the position on the Shopify App Store is key for app sales.
  2. Shopify seems to do nothing with fake reviews. They are still there, as we all can see, and the developers are earning money with their apps promoted by fake reviews.

 

Johannes_Hodde
Shopify Partner
103 0 14

Reviews are critical for an app success because the position on the Shopify App Store is determined, almost exclusively, by the number of reviews. And the position on the Shopify App Store is key for app sales.

Absolutely! With 5-10 (or even more) new apps per day it got incredible hard to be even noticed by merchants (and therefore getting installs and reviews). Promoting apps in the forums doesn't help much either.

I guess this is a general issue with growing app eco-systems but probably could be slowed down a bit by introducing more sub-categories (including featuring apps on each channel).

I mean currently almost 70% of the apps are added to the "Tools" section. If shopify would break this down to "Tools /  Currency Conversion", "Tools / Translation", "Tools / Live Editors", "Tools / Navigation", etc. each app would have much better chances to being recognized in each channel and making it easier for merchants to find apps that they are looking for.

Jason
Shopify Expert
10869 190 2169

To anyone that thinks there's an app with nothing but fake reviews I'd suggest bringing that to the attention of the Shopify Support Team. Fake vs Real reviews may not be as easy to spot since stores can close, re-open, be paused (etc) after posting, but there's value in raising concerns. 

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
Hastings
Tourist
6 0 2

Hi Jason,

yes, I understand your point but, as we strongly think that some reviews are fake (short reviews, closed shops, lots of the reviews in a few days...) there's no easy way to prove it. 

I hope the Shopify team implement some 'fake alert' in their system: checking for installations / reviews ratio, or number of reviews from from stores with no real sales.

 

Mister_Max
Excursionist
50 0 12

Funny, i saw that this morning too.  I like the reviews that when you click on the reviews link it comes to a dead or non-existant website.

Mister_Max
Excursionist
50 0 12

What makes it more interesting on these reviews is that when the review says all these great features, then you install the app and those features are not even part of the app or even work as the review claims they do.

Also, I believe that when you search for FREE apps, it should ONLY bring up TOTALLY FREE apps, not apps with a free trial. They all have free trials, but that does qualify as a FREE app. That needs to be fixed first and foremost 

Pete_Sullivan
New Member
2 0 2

Yes, the app market would be a better place with no fake reviews, better categorization and straightforward prices.

Amit_Porwal
Shopify Expert
49 0 3

So you tried, didn't you?

Hi Amrish, I hope conversations will go in healthy way here. Obviously we didnt tried it but being a member of this community from years, we know the rules and policies of Shopify.

One thing Shopify can do for reviews that if a Reviewer's shop get closed after some time for any reason, the reviews posted by that store owner should also be removed automatically.
OR, if a user uninstall the app, the review should also be removed.

Many times when users click on the link on a review, app may not be working there as reviews exist even after deletion of app from store.

Thanks 

Hastings
Tourist
6 0 2

Another clear example of fake reviews https://apps.shopify.com/shogun#reviews-heading

The app has been there for more than one year getting about 20 reviews in total and, suddenly, it gets more than 50 reviews in one month.

Hastings
Tourist
6 0 2

Another simple example of fake reviews https://apps.shopify.com/eu-cookie-bar#reviews-heading

A new app, in testing, and gets 10 reviews right after its publication.