How can I fix a Postscript app installation issue?

dawdop
Visitor
1 0 0

Zrzut ekranu 2023-11-7 o 15.55.49.png

So this is the information after I was trying to instal this app,  can anyone could explain me please hoe to fix this ?

 

Thank you 

Reply 1 (1)

Mac
Shopify Staff
1654 167 262

Hi, @dawdop!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

 

I've just accessed the Postscript SMS Marketing app and was able to run it successfully. This was done via Google Chrome and can confirm it is working on a mobile device through Safari as well. Which browser have you attempted this on? Can you please ensure that the version of your browser is updated to the latest release? 

 

You can also try a few additional local troubleshooting steps here:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. How far along the store set up process are you? Have you made your first sale yet? 

Mac | Social Care @ Shopify 
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