Solved

How can I fix the Oauth error when installing new bundle on Shopify?

NikkiWhoops
Tourist
19 0 2

I have been given access to the new Shopify bundle offering but when I click on the link to install it I get the following message:

Oauth error invalid_scope: The access scope is invalid: write_products%2Cwrite_publications

 

How do I fix this and get access?

 

Thanks

Accepted Solution (1)

Blair
Shopify Staff
1853 253 223

This is an accepted solution.

Hi @NikkiWhoops,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with accessing Shopify bundles, to ensure this gets resolved. 

 

To ensure this is not related to a browser issue, I'd recommend attempting some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look, as we're unable to access any account specific information through the Community.  

 

To connect with us, you can:

 

  • Head over to our Contact Page
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Blair
Shopify Staff
1853 253 223

This is an accepted solution.

Hi @NikkiWhoops,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with accessing Shopify bundles, to ensure this gets resolved. 

 

To ensure this is not related to a browser issue, I'd recommend attempting some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look, as we're unable to access any account specific information through the Community.  

 

To connect with us, you can:

 

  • Head over to our Contact Page
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

NikkiWhoops
Tourist
19 0 2

Thanks Blair. Finally got it installed by accessing from the Shopify Mobile App. Now I just need to work out how to use it!

Nate_Dev
Shopify Partner
2 0 0

Hello All,

 

Just want to ask, if you have an idea what app did this store used to achieve the product bundle? We just need the name of the app though. It would be really helpful since we cannot find an app that does this exactly on this website. 

 

An app:

- Must be able to do the same with the website below.

- Can be use for volume discount as well.

 

Website: 

ILIA Sample Product Page 

 

Any information about the bundle they use is greatly appreciated.

 

Thanks,

Nate