How can I permanently remove the Magic Zoom Plus app from my website?

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How can I permanently remove the Magic Zoom Plus app from my website?

orabah
Visitor
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Hello Everybody, I need your help!
I uninstalled Magic zoom plus app but it still active on my website!
How I can remove it permanently?
https://zeyad-3479.myshopify.com/products/copy-of-curly-taba-omuz-cantasi

Accepted Solution (1)

Imogen
Shopify Staff
1874 211 336

This is an accepted solution.

Hey there, @orabah. Thanks for reaching out to the Shopify Community today! It's good to meet you!

 

Just to set some expectations for you here, this app you've mentioned is a third party application made by one of our Shopify Partners. Shopify Support Staff like myself aren't trained in these third party apps, or their coding, so our support scope may be limited when dealing with them.

 

I did take a minute to view the page you linked and I can see that there is definitely still a zoom function occurring on that page. This suggests that you have some coding leftover from the app in your theme files for your product page template. Your best bet to get this removed is to contact the app developer so they can assist you with removing the code.

 

You can reach out to the app developer in two ways. The first is to use their available contact information on their app listing to contact them. The second, and the option many folks go for, is to reach out to our Live Support Team so we can assist you with getting in touch with the developer, and getting this leftover coding removed.


Whatever option you opt for, it's best to do it soon, so you can get that coding removed as soon as possible. Let me know if you have any questions! -Imogen

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Imogen
Shopify Staff
1874 211 336

This is an accepted solution.

Hey there, @orabah. Thanks for reaching out to the Shopify Community today! It's good to meet you!

 

Just to set some expectations for you here, this app you've mentioned is a third party application made by one of our Shopify Partners. Shopify Support Staff like myself aren't trained in these third party apps, or their coding, so our support scope may be limited when dealing with them.

 

I did take a minute to view the page you linked and I can see that there is definitely still a zoom function occurring on that page. This suggests that you have some coding leftover from the app in your theme files for your product page template. Your best bet to get this removed is to contact the app developer so they can assist you with removing the code.

 

You can reach out to the app developer in two ways. The first is to use their available contact information on their app listing to contact them. The second, and the option many folks go for, is to reach out to our Live Support Team so we can assist you with getting in touch with the developer, and getting this leftover coding removed.


Whatever option you opt for, it's best to do it soon, so you can get that coding removed as soon as possible. Let me know if you have any questions! -Imogen

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog