Solved

How can I remove a WhatsApp widget from my online store?

danareef
Tourist
4 1 0

Hello,

 

I had scoured the thread by it seems that i am still unable to find the right solution to my current theme, to remove the whatsapp button. I believe it came with the theme as i did not ever install any of the whatsapp plug-ins. Would be very appreciative if any of you guys could reach out to help me out.

 

Sincerely,

Dana

 

 

 

 

Accepted Solutions (2)
GemPages
Shopify Partner
5589 1261 1223

This is an accepted solution.

Hello @danareef ,

 

I would like to give you the recommendation to support you so kindly follow the steps below:

 

1. Go to Online Store > Theme > Edit code of your current theme

GemPages_0-1680666568220.png


2. Open your theme.liquid theme file


3. Paste the below code before </head>

<style>
.otGroupButton .cta_group_preview [data-type="whatsapp"] {
 display: none !important;
}
</style>

 

Let us know how it works for you.

 

Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center

View solution in original post

danareef
Tourist
4 1 0

This is an accepted solution.

Hi GemPages,

 

Amazing! It worked! Thank you so much!!!

 

Sincerely,

Dan

 

View solution in original post

Replies 6 (6)

Don
Shopify Staff
2779 199 391

Hi there @danareef!

 

I'd like to help check this out with you, so we can try to determine where you might be able to get support with this.

 

You mentioned you thought this was built into the theme when you installed it first, could you let me know the name of the theme in question so we can check on how you might get support for it?

 

If you're also happy to share a link to where in your store this can be seen, I would like to take a look at it.

 

Without knowing any more specifics, I would also advise that you take a look at your Online store > Themes > Customise theme menu to see if there is an option in your theme settings to disable this.

 

I look forward to checking this out with you!

Don | Social Care @ Shopify 
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danareef
Tourist
4 1 0

Hi Don,

 

The name of the theme is Studio. 

 

I had checked by there seems to be no option to disable this. 

 


Sincerely,

Dana

 

GemPages
Shopify Partner
5589 1261 1223

Hello @danareef ,

 

It's the GemPages Support Team and we are glad to assist you today!

 

Could you please share your store URL ( with the password if your store password is enabled ) then I can see and suggest something for you?

 

Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
danareef
Tourist
4 1 0

Hello,

 

You can checkout habitualpractice.com

 

GemPages
Shopify Partner
5589 1261 1223

This is an accepted solution.

Hello @danareef ,

 

I would like to give you the recommendation to support you so kindly follow the steps below:

 

1. Go to Online Store > Theme > Edit code of your current theme

GemPages_0-1680666568220.png


2. Open your theme.liquid theme file


3. Paste the below code before </head>

<style>
.otGroupButton .cta_group_preview [data-type="whatsapp"] {
 display: none !important;
}
</style>

 

Let us know how it works for you.

 

Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
danareef
Tourist
4 1 0

This is an accepted solution.

Hi GemPages,

 

Amazing! It worked! Thank you so much!!!

 

Sincerely,

Dan