How do I link my Facebook page to my ecommerce site?

How do I link my Facebook page to my ecommerce site?

225 16 31

Hi can someone help me to connect my Facebook Page to my Shopify site. Below is a screenshot of the message that I get.


Kind regards



Reply 1 (1)

Shopify Staff
1698 177 282

Hi, @Molly8!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that you are experiencing difficulties connecting your Facebook account to Shopify. This error usually occurs when a merchant has connected a Pixel ID with a different user than the one you are currently trying to onboard. To resolve this, please disconnect the Pixel and attempt onboarding the Facebook Shop again. Make sure to select the pixel that you have access to in your Business Manager. If you continue to encounter issues, I recommend reaching out to Facebook Support directly.


Once you're able to resolve your issue, I'd love to chat with you more about your marketing! If you're interested, we have some great resources to help you get started.


Please feel free to let me know here if you need any further assistance.

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog