How Do You Report BOLD Commerce for Fraudulent Activity?

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I have been trying unsuccessfully to receive a credit from BOLD Commerce for an App that is not working (Bundle Builder)... They billed me $60/mo for the past 5 months (Aug - Dec 2020). I finally cancelled the App in December, wiping out our design work to finally get them from billing. They have promised credits multiple times, but only delivered once up from for a couple months, but not the remaining 5 months. I need help from Shopify to get this Fraud cleared up.

Thanks,

Kent Dicks, CEO, Life365, Inc. kent.dicks@life365.Health