How to connect Shopify Collabs with Instagram?

Effyandme
Visitor
1 0 0

I am trying to connect Shopify Collabs to my Instagram account but when I click connect, it opens the Instagram app and that’s it? It doesn’t do anything? Help please!

Reply 1 (1)

Greta
Shopify Staff
1105 118 141

Hi, @Effyandme!

 

Thanks for posting in the Shopify Community, I'm happy to look into this with you. 

 

I recommend first trying some local troubleshooting steps to see if that resolves the issue. You can clear your cache and cookies and/or use an incognito window, and try to connect your Instagram account again. 

 

If the issue persists, I'd be happy to investigate further. Can you confirm whether you have a Business Instagram account (connected to a Facebook page) or a Basic Instagram account? The troubleshooting steps will be different depending on the type of account! 

 

I look forward to assisting you further. 

Greta | Shopify 
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