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How to fix discount code error for buy 2, get 1 at 50% off deal?

Liisi
Visitor
2 0 0

Hi there! I encountered an issue while setting up a discount. We're currently testing a campaign for a specific product where customers can buy 2 of that product and receive 50% off the third item of the same product. However, when I was configuring the code and conducting a test, I encountered an error stating, "The discount code isn't valid for the items in your cart."

In the settings, I configured it such that the customer must purchase 3 of the selected specific product. Under "Customers Get," I chose 1 item and applied a 50% discount, again selecting the same product.

Could the issue be that the discount code doesn't work because I've selected the same product for both the purchase requirement and the discount?tempsnip.pngtempsnip3.png

Accepted Solution (1)

elevateagentur
Shopify Partner
18 5 3

This is an accepted solution.

Hey @Liisi,
If you want your customers to get the 3rd product for 50% off, you just need to reduce the minimum quantity to 2 (instead of 3) in the discount editor. When the customer chooses the 3rd product, it will be at a 50% discount.

Also make sure to combine your discount with product discounts in the discount editor (only if you have a discounted item).

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Replies 3 (3)

elevateagentur
Shopify Partner
18 5 3

This is an accepted solution.

Hey @Liisi,
If you want your customers to get the 3rd product for 50% off, you just need to reduce the minimum quantity to 2 (instead of 3) in the discount editor. When the customer chooses the 3rd product, it will be at a 50% discount.

Also make sure to combine your discount with product discounts in the discount editor (only if you have a discounted item).

Was I Helpful?

Buy me a coffee



For professional help contact: elevateagency@consultant.com
Liisi
Visitor
2 0 0

This worked wonders! Thank you! 

webwondersco
Shopify Partner
1036 157 154

@Liisi Instead of adding 3 products, add 4 and try.

 

as can see, you have set the quantity 3 in buy section and 1 quantity in get section.

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