How to manage multiple warehouse locations on TikTok Seller Central?

Linda_Ladley
Excursionist
25 1 2

I'm seriously getting frustrated now! 

I added all of our warehouses manually via TikTok Seller central not realising the Shopify App would sync the data.

 

We use 15 different locations so I added 15 Warehosues to TikTok.

 

TikTok can only accept 20 locations but rather than 'match' locations the app just adds new locations in.

 

I have requested via several tickets to TikTok to delete the warehouses I've added; apparently there is no facility for them to be able to do that.

 

So now when Shopify is trying to sync there is not enough space to add warehouses, it wont match to what is already there and I'm just stuck.

 

What options do I have? I was told by TikTok there's nothing they can do so all I can think of is to delete our shop but that takes 30 days...!!!

Anyone managed to resolve this?

Replies 2 (2)

famubarik
Excursionist
28 0 14

Did you find  the solution? I am stuck in the same situation and literally I am almost giving up on selling on tiktok just after 5 days of this 😕 

Linda_Ladley
Excursionist
25 1 2

No unfortunately not. TikTok have advised they can't delete the warehouses for me so I'm stuck.