How to update identifier_exists through Shopify ?

user072319
Excursionist
83 0 7

Hello there,

 

We've activated Google Shopping shopify app for our store a month ago. In Google Merchant Center > Products  > Diagnostics , we're getting warning like Limited performance due to missing identifiers [gtin, mpn, brand]

 

screencapture-merchants-google-mc-products-diagnostics-2020-05-07-10_41_52.png

 

To fix this error, how to update identifier_exists for the products which gives this warning?  How to bulky update the products identifier_exists as we've to update 5000+ products? (If we've to do it via excel upload, what is the column name and value we've to provide?)

 

Any help would be appreciated. 

 

Replies 29 (29)
EmmanuelFlossie
Shopify Partner
1237 67 291

None of your images are showing.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
khamir
Excursionist
11 0 2

Oops...looks like the images didn't come through..sharing them here based on the sequence of screens i see..

1. Click on All attributes

khamir_0-1632289023136.png

2. Trash icon only offers 'save as draft' option or cancel the whole step

khamir_1-1632289053461.png

3. Saving as draft brings me back here where i choose the 'discard' option

khamir_2-1632289090722.png

4. Which brings me back to square one

khamir_3-1632289139974.png

 

khamir
Excursionist
11 0 2

yup...just learnt that hitting the reply button in the email to post a message doesn't post the images. Just posted here on the forum directly and you should be able to see the images.

EmmanuelFlossie
Shopify Partner
1237 67 291

You always need to save as draft, then after simply click on apply draft and your gold.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
khamir
Excursionist
11 0 2

This is simply fascinating. Managed to delete as you suggested.

khamir_0-1632290928581.png

I'm wondering how come google's support on phone/chat/faq/search couldn't tell me about this one last step.

Finally done....phewwww!!!!

 

EmmanuelFlossie
Shopify Partner
1237 67 291

Because Google support does not use their own tools as you and I. They tend to read scripts, and answer based on the provided scripts.

If you have questions, simply ask the community, the answers tend to be from experience, rather than scripts.

https://support.google.com/google-ads/community?hl=en

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
khamir
Excursionist
11 0 2

It's been 3 days since i made the changes but i continue to see...

khamir_0-1632570716177.png

Is that normal? Can i ask Google to re-crawl my site or is it a wait-n-watch scenario from here on?

EmmanuelFlossie
Shopify Partner
1237 67 291

You need to contact Shopify support, or use a different data feed app.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
ABCC
New Member
1 0 1

I just wanted to say "Thank you so very much". I have been on numerous emails with shopify and google. A month after adding all of my products, I am still listed as a "Parked Domain" because my products are not uploaded to google. I can't upload them until google approves them so the whole mess is just frustrating. I was about to pay a shopify expert $115.00 per hour for help, knowing that it was most likely something simple but also something that google was unwilling to help me with. I just kept getting pre-made responses and no one has called me as requested in two weeks. I found your post this morning and in ten minutes my problem is fixed. OMG! I can't believe it. You saved my bank account and my sanity.

 

Much appreciated

 

Cathy

melOn-Design
Tourist
8 0 6

Hey Cathy,

You're very welcome......I'm so glad this helped you....I was literally tearing my hair out with it.

 

I'm glad I stopped you spending a small fortune too!

 

This made my day, so thank you so much for letting me know.

 

Mel :O)

melOn Design