How to update identifier_exists through Shopify ?

EmmanuelFlossie
Shopify Partner
1120 52 258

None of your images are showing.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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khamir
Excursionist
11 0 2

Oops...looks like the images didn't come through..sharing them here based on the sequence of screens i see..

1. Click on All attributes

khamir_0-1632289023136.png

2. Trash icon only offers 'save as draft' option or cancel the whole step

khamir_1-1632289053461.png

3. Saving as draft brings me back here where i choose the 'discard' option

khamir_2-1632289090722.png

4. Which brings me back to square one

khamir_3-1632289139974.png

 

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khamir
Excursionist
11 0 2

yup...just learnt that hitting the reply button in the email to post a message doesn't post the images. Just posted here on the forum directly and you should be able to see the images.

EmmanuelFlossie
Shopify Partner
1120 52 258

You always need to save as draft, then after simply click on apply draft and your gold.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
khamir
Excursionist
11 0 2

This is simply fascinating. Managed to delete as you suggested.

khamir_0-1632290928581.png

I'm wondering how come google's support on phone/chat/faq/search couldn't tell me about this one last step.

Finally done....phewwww!!!!

 

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EmmanuelFlossie
Shopify Partner
1120 52 258

Because Google support does not use their own tools as you and I. They tend to read scripts, and answer based on the provided scripts.

If you have questions, simply ask the community, the answers tend to be from experience, rather than scripts.

https://support.google.com/google-ads/community?hl=en

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
khamir
Excursionist
11 0 2

It's been 3 days since i made the changes but i continue to see...

khamir_0-1632570716177.png

Is that normal? Can i ask Google to re-crawl my site or is it a wait-n-watch scenario from here on?

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EmmanuelFlossie
Shopify Partner
1120 52 258

You need to contact Shopify support, or use a different data feed app.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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