Loyalty Points vanished

New Member
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We recently had an update to correct a problem, but now our loyalty points for customers has vanished.  Where might we find them please?

~Charlotte, Customer Care Manager 

Reply 1 (1)
Shopify Partner
449 44 104

Hi @D-e-k-designs 

Were you using an app for your loyalty points program? Is your issue that the widget for customers to access their points on your site is gone, or that the customer accounts/points are gone within the app?

If the issue is that the on-site widget is gone, I would look inside the app in your admin for an option to re-sync the app with your updated theme, or reach out to the app support team/developers.