App reviews, troubleshooting, and recommendations
Today one of my customer goes to write review about our application FLITS but here's image he sends me that he is not able to write review
As Per client's sentence this alert appears on write review popup. (The store is on Advance shopify plan)
I feel like it says client's cannot write review after 45 days.
Anybody faces the similar problems?
Any Suggestions would be great.
Solved! Go to the solution
@sravans here is the most up to date status one of the community members got from Shopify team. Check if any of these would match your case:
Thanks @Visely-Team. I checked all except unpaid invoices. Do we have some documentation around this rule?
By unpaid invoices, you mean the invoice payment is overdue? Otherwise if the invoice that still is under due date shouldn't be an issue.
I do not know if the merchant has unpaid invoices, but they are an old store. I frankly hesitant to ask this to them, specially when its for my review purpose.
Based on our client's feedback, what they are seeing right now as a message after trying to leave a review is this:
You can’t review this app. You can only review apps that you’ve had installed within the past 45 days and you must be on a paid Shopify plan.
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