Does anyone notice these new shipping expenses called shipping label price adjustments? If so what have you done because our USPS postage has gone up so high its eating away at our margins.
This tends to happen whenever USPS makes rate adjustments. Unfortunately, the adjusted rates don't seem to take immediate effect in the Shopify Shipping front end. During the 'lag' time until it catches up, the labels you are purchasing show as the old rates when in fact you are having to pay the new rates. The difference appears as these charges. Usually Shopify gives a forewarning about this when USPS announces rate changes ahead of time, but this time USPS just increased their rates without much warning.
We've had almost $1500 in "Price Adjustments" since July 29th
For over 10 years we used stamps.com with only occasional price adjustments. Perhaps, with a typo error in weight.
Currently, going back to stamps.com, using the same weights as usual, we do not get price adjustments.
In many cases, if not all, the Price Adjustments on Shopify state that the weight of the box is wrong.
Yet the weight we enter and pay for is MORE than the actual weight by a few ounces.
this is the same weight we use on Stamps.com.
I can't tell you how disturbing it is for Shopify to continue tis practice.
Shopify lured us from stamps.com promising 90% savings on postage rates.
So the rate you see and the rate you pay, is NOT THE REAL RATE.
The rates appear lower but after delivery the price adjustments are HIGHER than if we took the packages to the post office!
Shopify says the US Post Office adds the price.
The US Post Office says they don't understand but we can file a claim.
To file a claim you need the shippers name & address, ship to name and address, date, size and contents of box, weight, date shipped, date received, tracking number and detail of discrepancy.
This would mean literally hours and hours, maybe days of work because of the quantity of orders.
This may be some sort of mix up or like a previous post said the NEW US postal rates are not on Shopify yet (doesn't explain why stamps.com works) but it's all wrong for sure!
It feels scammy, it is not fair and after lengthy chats and conversations with Shopify & the US post office there is no resolution.
We deserve better.
I was hit on Thursday for packages sent back in April/May/June. I don't understand this whole process at all. It says the weights were off but I have no way to defend myself as the packages are so old.
That's strange. On the rare occasion we did have adjustments when we used Shopify Shipping, it was usually within 30 days of the package delivery day (if not sooner). Not sure why the delay.
Wow that's incredible! We never had that many adjustments. But then again, we switched to using ShipStation around the time our store started ramping up, so if we had continued using Shopify Shipping its possible we would've encountered similar issues. From what we've seen, the 90% off figure seems a bit overblown - the higher discounts seem to only apply to the Express services, which only represent a small fraction of shipped orders for most people.
Has anyone had a remedy for this? I have been charged thousands of dollars for packages from May 10th and before on Sept 17th. Example of some charges: $18.00 additional shipping adjustment for a 3 lb package that went to a U.S. resident (not International) that I already paid $13.49 on for priority USPS. They say the box weight was off and it weighed 9.83 lbs but this during a Mother's Day Collection sale and all the weights from this time are the same from all the packages. This is a HUGE error on Shopify's part or USPS. I don't know who to contact or how to stop Shopify from just auto-deducting all of these amounts from my bank account.
Has anyone received an answer about this??
I just now realized that I have been charged THOUSANDS of dollars in price adjustments the last couple months and every single box is UNDERWEIGHT. Shipping speed is priority and we paid for priority shipping.
Anyone know if this is because USPS should be more expensive?
It sounds like another way for Shopify to create more charges with no accountability. No way to track these "legit" or not so "legit" charges. Completely ridiculous. You mean to tell me the Post Office can "back bill" you on packages already shipped? Actually what are you telling us????????? Because I don't believe that for a second.
Actually yes, the USPS and UPS will back charge when your packages are caught with a higher weight or dimensions than what you report when you purchase your labels. It is very important to ensure you have exact package measurements and correct weight entered when you purchase your labels.
I find it very interesting that I’ve never had this issue with Stamps or even Ebay. But another poster solved the problem and of course the problem lies with Shopify and the way they make you enter dimensions on poly mailers. And of course it was a user, and not shopify support that figured out a hugely expensive problem for most online Shopify shippers. I have yet to receive one solution from support
It's not being "caught". When you send a package poly cubic you only enter the dimensions of the poly empty before adding any items and you only enter length and width. Shopify's stupid system makes you put in a 3rd dimension so i put in the smallest dimension because it's thin. The system is wrong. ShippingEasy and Pirateship only require length and width on cubic poly so my situation does not happen. I am consulting with an attorney now if I cannot get any resolution because I paid the correct postage and Shopify's labels were incorrect.
There is more to it!
There is a problem with the system.
We have few products and weigh each box but we still get chargebacks. And yes, our scale is accurate AND we round up adding extra ounces.
So here’s my situation.
I ship primarily with USPS.
Here’s one example of hundreds:
We used a medium flat rate box but we put in the weight and dimensions of the box and selected priority shipping, which is plenty expensive on its own.
USPS then goes back and charges us 4-5 more dollars for using a medium flat rate box.... even though we paid for priority.
I have been slammed and didn’t even realize how often we are being hit with these price adjustments.. it’s insane. Our adjustments are in the thousands..
I contacted USPS as this was what Shopify recommended and I’ve heard nothing.
Anyone tried Shippo?? Wondering if this can be avoided there..
This is what I'm dealing with. I am considering canceling Shopify (I use other sales platforms as well) and letting the USPS come after me so I at least will know we can have a conversation about this.