App reviews, troubleshooting, and recommendations
This is actually a "re-open" of an issues, which was never fixed but first reported back in 2019:
https://community.shopify.com/c/shopify-apps/shopify-digital-download-app-how-do-i-remove-hide-delet...
When using the app "Digital Downloads" from Shopify itself there is an issue when a product was deleted before the linked download/files is deleted.
It causes a fragmented download within the app which can no longer be access or deleted giving just the message "This product has been removed from your admin."
It would really nice to have this fixed by giving an option to manually remove these downloads. If deleting those files invidually is not possible an option to complete remove ALL downloads and reset the app to its default/empty state might even help.
I tried uninstalling the app and wait a couple of weeks as in this case all personal data should have been removed. Unfortunately when installing the app again, those fragmented downloads keep showing up.
Kind regards from Germany!
Armin
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