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Shopify products don't seem to be syncing to Google Channel

nguyenquockhanh
New Member
2 0 3

Hi all,

I recently installed Shopify's Google Channel app and completed all the setup steps. Unfortunately, my products don't seem to be pushed to Google Merchant Center. When I navigate to the Google sales channel section within Shopify, it says "0 products are available to the Google channel". It also says I have 0 products pending, 0 products approved, and 0 products not approved. I have checked the box for "Available to Google" so they should be at least pending.

Additionally, when I try to edit Google fields within Shopify from an individual product page in the admin console, I get an error that says "You can’t sync this product because you haven’t finished setting up the Google channel". So it appears there is some sort of setup issue between Google and Shopify, but nothing is standing out to me as misconfigured (the setup page is all green checkmarks).

Does anyone know what might be going on here or run into similar issues?

Thanks.

Replies 8 (8)
EmmanuelFlossie
Shopify Partner
1627 106 388

I recommend contacting Shopify Support for this if you are using the Shopify's own app. As this seems to be a technical issue.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
David_2
New Member
2 0 0

Hello Nguyenquockhanh,

I am running into the same issue as you.

I selected all my products that are available in the Online Store and checked them to be available on Facebook and Google, too. But after 3 days I still see the same message,
'0 products are available to the Google channel'

Would you please share it here when you have an update from your side?

Thank you very much,
Cheers,
David

 

MelanieGray
Tourist
7 0 3

I'm having the exact same issue guys. Has anyone found a solution to this? I've deleted and re-installed the app but with no luck.

EmmanuelFlossie
Shopify Partner
1627 106 388

Have you tried contacting Shopify Support? If not they can help.

Alternatively use a different data feed solution.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
MelanieGray
Tourist
7 0 3

Hi guys,

Shopify support got back to me and solved the issue.

  1. Go to Settings > Legal
  2. Add both Refund and Terms of Service policies.

Then trigger a sync.

In my particular case, that's why the sync wasn't going through, though it may be different for everyone!

 

David_2
New Member
2 0 0

Hi everyone, 

I got a reply from Shopify Support and I was given the same advice as 

TessLoftOnline
Tourist
4 0 4

Hi Melanie,


How do you 'trigger a sync'?

 

Thank you,

Ally

MelanieGray
Tourist
7 0 3

Hi Ally,

You trigger a sync by making a change, then saving. For example, changing to select your product title rather than SEO title and hitting save, then you can change it back again. It will just re-sync all the data. 


Hope that helps!

Thanks


Mel