Some Third-Party Apps may not be accessible on Chrome 80 update

TyW
Community Manager
Community Manager
413 40 1106

On February 17th 2020, an update to the Google Chrome browser (Chrome 80) will change the way websites are able to access browser cookies.

As your Shopify admin relies on cookies to authenticate with apps you have installed on your store, this may impact some of the Shopify apps you use if the developer has not updated their app to support this change.

When accessing an affected app, you may see a cookie error, constant loading, app error screen or missing functionality.

This issue only affects you if:

  • you upgrade to Chrome 80 or later
  • use an app that loads within the Shopify admin, also known as an embedded app
  • the app’s developer has not updated their code for Chrome 80

Temporary workarounds:

  • open the Shopify admin with another browser to access the app. Alternatives include Firefox or Safari (this will only work temporarily).
  • install an alternative app from the Shopify App Store that has updated to function on Chrome 80

If you are using an app affected by this issue, please contact the app’s developer so that they are aware they need to make updates to support Chrome 80.

TyW | Online Community Manager @ Shopify 
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Replies 36 (36)
Christine_1
New Member
1 0 2

Hello, 

 

I am very concerned that my 3rd Party Loyalty app is not working from my website.  Currently, I am on a Free Trial with Marsello and not able to utilize their services. The Loyalty Widget pops up from our home screen but redirects back to the homepage when customers try to register their profiles.  I have contacted Marsello, but they claimed the to be an issue with Shopify not their technology.  

 

Please, contact me if  you have additional questions about my issue. 

 

 

Thank you, 

 

johnnywang
Tourist
4 0 2

if you are using Shoify app gem, and  dont want to upgrade your shopify api lib, you can install this rails_sate_site_cookie gem

 

https://github.com/pschinis/rails_same_site_cookie

Khasan
New Member
2 0 0

Hello, I have the same issues. I have tried with the Firefox browser and Internet Explorer tried. I even used another WIFI but still, I couldn't finish setting up apps.

Please let me know.

How I can set up apps now? Does it temporary this issue? 

 

Image may contain: text

jabryer
New Member
1 0 0

So what are we to do in this situation. I have this message that "private apps installed on your store need to be updated by a developer before april 1, 2020 to continue working " and I have multiple apps? 

Khasan
New Member
2 0 0

I have resolved the problem! I have finished the set up via my Shopify app on my phone! and it is working perfectly!

SFICDan
New Member
1 0 3

I am now able to use my apps...I just had to allow third party cookes in the Chrome settings. Uncheck "Block third-party cookies" in Settings: Privacy and security: Cookies and site data.


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Elly1
Shopify Partner
3 0 1

Thank you so much!! All of a sudden yesterday I could not access the ebay channel to load more listings. This fix worked like a charm!

MokoolApps
Shopify Partner
31 0 6

If you can test and see if I got this issue would be appreciated -https://apps.shopify.com/mokool-translate-pro.    Just released a new app and dont see this issue, but wanna make sure if we do it gets fixed.

Download our Translate & Currency Converter Pro - Translate & Currency Converter
StarlightTears
Shopify Partner
6 0 1
ch3ck
New Member
2 0 0

Hi Christine, I'm interested in learning more about your security issues with your user. Will you be available for a quick chat?

 

Thanks,

Nyah

Vicente
Tourist
7 0 2

@MokoolApps , I am currently developing an embedded app too and I was able to solve the problem about third party cookies in chrome. However I have a problem when using Chrome Canary version 85 if it is in incognito mode where in setting is turn on to Block third party cookies.   I can't seems to find a solution for this issue.  I would be happy if someone can point me to a right direction on solving this issue.chrome incognito.png

navadiyasank
New Member
2 0 0

I am Ruby On Rails Developer and use https://github.com/Shopify/shopify_app for develop Shopify public app. The app is rejected from shopify side with the reason samesite cookie issue.
I have try to fic the issue as per the guidance suggested by them and I have updated My shopify Appp gem to the latest version. still issue is not fixed. Can anyone please help me to fic this error So I resubmit the app for review to shopify again?
you can check referene video here: https://www.loom.com/share/43cde6e6d4334bb481ecbf37685c3837

trong-nghia
Tourist
13 0 1

i need help connet to gogle shop. trong-nghia-nguyen.myshopify.com. 

mail: davisnguyen983@gmail.com

kosta1994r
New Member
1 0 0
SimplyLotus
New Member
1 0 0

Hello I'm having trouble connecting my store to SHIPSTATION? I keep getting a " a remote server returned as error.  UNAUTHORIZED " ???

Cheej
New Member
3 0 0

Hi, I am having issue with some of the apps setting. i have been trying to set up volume and discounted pricing and Sticky add to cart booster pro apps but both of those apps lead me to payment method page and when try to put my details clicking on any of the options, I cannot proceed further. i am not getting what is wrong ? i tried to do it from my mobile, used different browsers and even uncheck thirdparty cookies. but still i am not able to set up those apps. Any kind of suggestion would be a great help. thanks 

Cheej
New Member
3 0 0

it is not under Buy Botton. After instaling, when i click on them, it shows the page which i have attached below.  i tried to put my detail clicking on credit card, it is just stuck in middle. can you the green line? I have been trying to resolve this problem for 3/4 days. 

Cheej
New Member
3 0 0

it is not under Buy Botton. After instaling, when i click on them, it shows the page which i have attached below.  i tried to put my detail clicking on credit card, it is just stuck in middle. can you the green line? I have been trying to resolve this problem for 3/4 days. 

0-02-07-e6c6559f4d10f54e2182913430ffb492d48c00f1cf12a475d10a6fceb1eaeab4_1c6d9c5e2b08ec.jpg

wasim-akhtar
New Member
5 0 0

I am having trouble with my app as it gets caught in the redirection loop. The app uses Rails v5.2 , Ruby v2.5.1 , shopify_app v13.4.0 and shopify_api v9.1. 

I have whitelisted redirection urls with https as well as http.  After authorization, for some reason it uses http as redirect_url and Chrome complains about cookie not using

Secure causing the app to redirect in endless loop.  If I remove the http url from whitelisted urls, then I get redirect_uri mismatch. 

 

Does anyone faces the similar issue?