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Uninstalling Tapcart

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mhamalambo
Tourist
5 0 0

 How do I uninstall Tapcart? It does not appear on my list of apps installed? Help me!!!!

Accepted Solution (1)

Accepted Solutions
Victor
Shopify Staff
Shopify Staff
1466 140 333

This is an accepted solution.

 

Hi @Jlps1977,

 

Thank you for reaching out. Where are you seeing the Tapcart app, exactly? Somewhere in the backend, frontend, or both? Would you be able to share a screenshot here so I can get a better understanding of where it is still appearing?

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Replies 10 (10)
Victor
Shopify Staff
Shopify Staff
1466 140 333

 

Hi @mhamalambo,

 

Thank you for getting in touch with your question. I presume you are still seeing the Tapcart app appear on your storefront, even though it has been removed from the Apps section of your Shopify admin? If you feel comfortable doing so, could you share your store's URL with me here so I can take a closer look?

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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mhamalambo
Tourist
5 0 0
Hi Victor
Thanks for your reply. I would be grateful if you could help me. The URL requested is walmel.myshopify.com.
Regards.
Melvin
Victor
Shopify Staff
Shopify Staff
1466 140 333

 

Hi @mhamalambo,

 

Thank you for sharing your store here. Can you please confirm to me where on the storefront you are still seeing the Tapcart app?

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Jlps1977
New Member
2 0 0

Hi, I also need to uninstall tapcart, it appears as a sales channel but there is no way to uninstall it. Thank you

Jlps1977
New Member
2 0 0

My store is jlps77.myshopify.com

Victor
Shopify Staff
Shopify Staff
1466 140 333

This is an accepted solution.

 

Hi @Jlps1977,

 

Thank you for reaching out. Where are you seeing the Tapcart app, exactly? Somewhere in the backend, frontend, or both? Would you be able to share a screenshot here so I can get a better understanding of where it is still appearing?

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zutes
New Member
1 0 0
How can I uninstall tapcart from my store. It keeps appearing as a sales channel
Victor
Shopify Staff
Shopify Staff
1466 140 333

Hi @Zutes,

 

Sales channels can be removed from your store by heading to Settings > Sales channels, and then clicking on the trash can icon next to the sales channel you wish to remove:

 

20-05-mu1j0-8gplo

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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graceteo
New Member
1 0 0

my tapcart still appears on my sales channel even when i uninstall. please help ;(  

website : getlooseco.com

Victor
Shopify Staff
Shopify Staff
1466 140 333

Hi @graceteo,

Tapcart is a third-party integration so we would not be able to assist directly with this. If it still appears as a sales channel even after uninstalling, I'd recommend contacting Tapcart's support team via this link. I believe they offer support over phone, live chat, and email so you should be able to reach someone from their team.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog