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URGENT - Facebook Channel - New Set-Up due 26/02/2021 is not connecting

New Member
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Hi Team,


A little help please. I am trying to connect my Facebook and Instagram sales channels before the deadline on the 26th of Feb 2021. When I get to the second page, the 'Continue' button is inactive and I cannot click through. Help please.Facebook and Instagram Channel 2.JPG

Reply 1 (1)
Shopify Staff
Shopify Staff
997 87 185

Hey, @HairlyUK!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your issue with our network. I wasn't able to replicate this on my end, however, I did find some similar reports from other stores during my investigation. Therefore, we will need to authenticate you to gain access to your store and help you troubleshoot this error. 

Please visit our Help Center and log in to your account to create a support request. When contacting support reference this topic, and provide as much detail as possible so our team can assist.

For the benefit of others who may find this topic, please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options.

We look forward to assisting you.

Warm regards,

Olivia | Social Care @ Shopify 
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