Which order tracking app provides clear English updates?

Matt2023
Excursionist
21 0 7

Can anyone recommend a good app to add to my store to allow customers to track their orders? I have one that I'm using at the moment but the updates that it provides are in really poor English which reflects badly on my store as it appears on my site. I think the updates are actually coming from the carrier rather than the app itself but I was wondering if other people have encountered this problem and if there is a way round it with an app that provides good English?

Replies 7 (7)

Blair
Shopify Staff
1863 254 224

Hi @Matt2023,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with locating an order tracking app, to ensure this gets resolved. 

 

For a complete list, you can check out the Shopify App Store but have gone ahead and made a few suggestions below:

 

 

Additionally, I'd recommend getting in touch with the app developers directly for clarification on an app's capabilities. They will be able to confirm whether the app will fit your shop's needs. To get in contact with an app developer, you can head to the Shopify App Store and select Support > Send A Message

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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Matt2023
Excursionist
21 0 7

Hi Blair,

 

Thanks for getting back to me so quickly. The problem with contacting the app developers is sometimes they are unaware that the English is poor. Thanks for the recommendations though, I'll have a look through the reviews.

Shruti-SC
Shopify Partner
20 0 0

Hi @Matt2023,

 

I'd like to introduce the Order Status Tracker for two compelling reasons.

 

First, our customer support team spans across three continents - the US, Europe, and Asia - ensuring that we provide fast resolutions round-the-clock. 

Second, the Order Status Tracker offers a Google translate feature that allows you to adapt your store content to different markets. Check it out

 

Furthermore, we have dedicated live chat representatives who can address any concerns you may have.

 

All the best,

Shruti

 

☞ Email: shruti@hulkapps.com

PageFly-Victor
Shopify Partner
7865 1785 3058

Hi @Matt2023 ,

 

This is Victor from  PageFly - Landing Page Builder App. I checked your request and I want to recommend some order-tracking apps so you can consider:

  • AfterShip Tracking
  • Omega ‑ Order Tracking
  • Track123 Order Tracking Upsell

I hope my recommendation will be helpful to you. 

Warm regards,

Victor | PageFly

SharkbyteTeam
New Member
30 0 0

Hello,

 

I can recommend a solution that might help you with this issue. One app that you could try is Trackr. Trackr is a tracking app that allows you to integrate with multiple carriers and tracking services, and provides updates on shipment status in real-time.

 

Trackr is designed to provide easy-to-understand and accurate updates to your customers in a clear and concise manner. This should help to avoid any misunderstandings or confusion that can result from poorly translated updates, which can reflect poorly on your store.

 

I am hopeful that my response will be of assistance to you.

 

Sincerely,

Shark Byte team.

If you find it useful, please indicate by liking or marking it as a solution! Looking for powerful Shopify apps to optimize your online store? Try Trackr for easy order tracking and fulfillment management and HelpCenter for a comprehensive knowledge base and customer support solution. These apps will help you streamline your store operations and provide excellent customer service.

ParcelPanel
Explorer
73 2 6

ParcelPanel is the best Shopify order tracking software in 2023 - rated 5 out of 5 stars in the Shopify App Store, based on over 1,400 reviews. Translations (English, French, German, Italian, etc.) are all completed by native speakers, so you don't have to worry about the issue you've mentioned. It is unrivaled order tracking solution for Shopify businesses, seamlessly integrated with over 1,080 carriers worldwide as well as 20+ third-party apps.

 

ParcelPanel_0-1685409966913.png

 

  • Comprehensive features at an affordable price, including order tracking, email notifications, upsells, analytics
  • Dropshipping mode intended for dropshippers
  • Supports split shipments for great convenience
  • Custom order statuses to reduce customers' anxiety
  • AI-powered product recommendations
  • Estimated delivery time based on destination countries and calibrated by information from your couriers

Normally, we offer a 7-day free trial. If you want to extend the period to 30 days, make sure to use this link when installing ParcelPanel.

 

Reference:

10 Best Shopify Order Tracking Apps Reviews (2023)

Make Post-Purchase the Best Part of the Customer Experience.
Delight your customers with automated shipment tracking, increase brand loyalty and drive more sales.
Official Website | ParcelPanel Shopify App

Neha-Bitqit
Shopify Partner
2048 124 440

Hi @Matt2023 ,

 

I hope you are doing well. Wish you a very happy new year and great business for your store. 

 

I understand what you are referring to in terms of bad language, why don't you check out this new app https://apps.shopify.com/trackorder?show_store_picker=1 . See if this fits your bill and their support is amazing, if you need any changes, you can discuss with them and see what is possible. 

 

Let me know if you need any help with anything else in the store setup I am happy to help. 

 

Love, Live, and Stay blessed.

Neha 

Bitqit is a complete web solutions company that can fulfill all of your web design and development needs. Store setup for the startup, Custom theme and Shopify app development, 3rd party API Integration, Custom Payment Gateway, Theme setup, and customization are the major services that are provided by them. Following are our apps, 1. Sparq is a fast and beautiful product filter and search solution for Shopify store owners. 2. Bodt gives brain to your website with AI-Chatbot powered by ChatGPT that knows your business and converses with your users. 3. TrackOrder It allows shop owners to create a custom order tracking page for their customers