Why am I being charged for uninstalled apps?

LayerRugs
Visitor
1 0 0

hello,

 

I have uninstalled an app while still trying it, today I got charged for it even do I did delete it. I'd like to request a refund but I couldn’t see any way of doing it in the billing page.

thank you

 

Screenshot (19).png

Reply 1 (1)

Blair
Shopify Staff
1967 261 233

Hi @LayerRugs,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with apps, to ensure this gets resolved. 

 

When it comes to account specific inquiries like this one, we encourage you to contact us directly. As we don't have access to any account information through the Community, it will allow for our advisor team to connect with the app developer on your behalf to make this request. 

 

To contact us, you can:

 

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic 'Starting a store'.
  • Scroll to the bottom of the page to view all available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog