Why am I being overcharged by the Planet App?

Shawn512
Shopify Partner
111 2 15

I have encountered an issue with an app that appears to have been overcharged. Could you please verify this for me? The app is your official Planet App.

 

e.g

 

I have 85 orders in the billing circle, 0.04USD/order in the planet plan, it would cost me 3.4 USD .

 

But why it charged me 15.38 GBP??

 

 

 

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Pet Travel Supplies Small Business
Reply 1 (1)

Shawn512
Shopify Partner
111 2 15

Shawn512_0-1698381676917.png

 

273 * 0.04 = 10.92 usd

But I was charged 53 usd?

 

Why please?

Pet Travel Supplies Small Business