Why am I being overcharged for my AutoDS subscription?

deal-hut
Visitor
2 0 1

I installed the AutoDS app and select the 49.99$/month subscription. but I got billed for 374.19$ for the first month. can anyone please tell me why is it happening so?

Replies 2 (2)

Elias
Shopify Staff
2809 275 491

Hey, @deal-hut.

 

Thank you for reaching out and bringing this to our attention.

 

I've taken a look at AutoDS All-In-One Dropshipping and it's possible that you may have opted for one of their annual subscriptions as they don't have a monthly plan over $69.99/month. However, if you believe there was a mistake, then we'd recommend getting in touch with the app developer first and identifying the issue - they can then assist you with changing your plan back to a monthly subscription and refunding the annual subscription. You can get in touch with them directly using the contact information found at the bottom of their app's page or by contacting them through their website here: AutoDS - Help Center.

 

I noticed that you're a new member of our Shopify Community and I'd love to hear more about your business! What kinds of products are you dropshipping? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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Jakke
Visitor
3 0 0

Hi Elias, I have a big problem I canceled my subscription with autods and I have a usage fee of $41.82 and after reaching $200, automatic invoicing will be turned on. I'm afraid that even after it's over, that amount will be worshiped again every month or even more. I need urgent help. The bank tells me that I don't have a set maximum amount and I can't even deactivate the store.!!!! HELP