Why are my Judge.me reviews not appearing on my website?

Lightinx
Visitor
1 0 0

So my judge.me reviews were working yesterday, added a brand new product to my store and now all of a sudden my reviews aren't popping up on my website. When I go to customise my store its there in the preview but as soon as I actually visit my website its not showing. I also tried using ali reviews as well and it doesn't pop up too. Any fix?

Reply 1 (1)

Elias
Shopify Staff
2806 274 490

Hey, @Lightinx.

 

Thank you for bringing this to our attention.

 

I understand that you're using Judge.me reviews and the reviews stopped appearing after you added a new product. However, adding a new product isn't likely to cause any issues with apps and you may need to get help with third-party apps from the app developer. We'd also recommend reviewing Judge.me's installation guide, Installation guide for Shopify usersand if you need further assistance, then you can also email them at the bottom of the Judge.me Knowledge Base

 

If you're experiencing this issue across various apps, then it looks like we'll need to access your account in order to identify and resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat. Simply visit the Shopify Help Center and login to your account to create a support request.

 

I noticed that you're a new member of our Shopify Community! Once you've resolved the issue with Judge.me reviews, I'd love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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