Why can't I connect Lulu shipping rates in the direct app?

[HandDrawn]

I’m having trouble with setting up shipping with the lulu direct app.

Following instructions I’ve set up shipping zones and custom rates for lulu as its own shipping profile, but when I then go over to lulu app to manually map it on, the rates I’ve set up don’t show up in the options.

Any advise please

[Lana · Accepted solution]

Hello @HandDrawn!

Because this is a third party app, our own support would not be able to look into this for you, however I checked their app listing and found that they have a phone number (1 (844) 212-0689) as well as an email address (integrations@lulu.com) through which you can get in touch with their support.

On that same listing I saw in some of the reviews that other users described a similar issue to what you're having now with not being able to connect, but they were able to get it resolved with the app's support.

I see that this is a print on demand book printing app, which is a super interesting concept - are you a writer yourself? I wanted to share an article from our Shopify Blog with you on How to Sell Books Online - I think it will be beneficial to have a look at as it offers some advice from professionals in the industry, and goes into details such as marketing and developing your brand. 

[HandDrawn]

Thank you so much I didn’t see they had a phone number! 
I’ll get calling right away and thank you for the helpful article too 😊