Why can't I link my Facebook business page to my website?

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Why can't I link my Facebook business page to my website?

JonnyJonny21
Tourist
35 0 2

Hi,

 

I am based out of India and so is my business. I am trying to connect my FB business page to my shopify website but am hitting a roadblock with the following error

 

JonnyJonny21_0-1675667589836.png

I am unable to identify why am I facing this issue with respect to region.

 

Would appreciate any help.

 

Best,

Parul

Accepted Solution (1)

Ollie
Shopify Staff
2489 456 415

This is an accepted solution.

Hey @JonnyJonny21.

 

Thanks for reaching out.

 

I appreciate that you have included a screenshot of the error message you have received as that is very helpful! Looking into this, it seems this error message is coming from the Facebook platform and is informing you that the account is ineligible due to the region of the Facebook account.

 

With that being said, I am unable to view what may be the exact specific reason why Facebook is providing this error message. Since the error is not coming directly from the Shopify platform, we are unable to determine whether the store is meeting the Facebook requirements.

 

In this case, it may be best to reach out to Facebook support about this error message that you are receiving. They should be able to provide you with additional support to why you are receiving this error message.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Ollie
Shopify Staff
2489 456 415

This is an accepted solution.

Hey @JonnyJonny21.

 

Thanks for reaching out.

 

I appreciate that you have included a screenshot of the error message you have received as that is very helpful! Looking into this, it seems this error message is coming from the Facebook platform and is informing you that the account is ineligible due to the region of the Facebook account.

 

With that being said, I am unable to view what may be the exact specific reason why Facebook is providing this error message. Since the error is not coming directly from the Shopify platform, we are unable to determine whether the store is meeting the Facebook requirements.

 

In this case, it may be best to reach out to Facebook support about this error message that you are receiving. They should be able to provide you with additional support to why you are receiving this error message.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog