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Why can't I log into my online store and what should I do?

laibamaxhar
Shopify Partner
3 0 0

I cannot log in into my shopify store what do I do?

Accepted Solution (1)
Ollie
Shopify Staff
2329 454 397

This is an accepted solution.

Hey @laibamaxhar.
 
Thanks for the quick response. 
 
Could you try to clear the cache on your browser and try logging into your online store once again? In some cases, clearing the cache on your browser can fix minor issues that you may experience on the Shopify platform.
 
If the issue persists, could you attempt to use a separate browser to login to your online store? For example, if you are using Safari - try this action on Google Chrome. 
 
Let me know if that does the trick. 
 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Ollie
Shopify Staff
2329 454 397

Hey @laibamaxhar.
 
Thanks for reaching out. 
 
Just to gather some additional context, could you let us know what error message you are receiving when you attempt to login to your online store? As this information will allow us to assist you better in this situation. 
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

laibamaxhar
Shopify Partner
3 0 0

when you log in to your store. in the step when you select an account, the page just keeps reloading and you wont be able to log in. its the day2 with same problem 

Ollie
Shopify Staff
2329 454 397

This is an accepted solution.

Hey @laibamaxhar.
 
Thanks for the quick response. 
 
Could you try to clear the cache on your browser and try logging into your online store once again? In some cases, clearing the cache on your browser can fix minor issues that you may experience on the Shopify platform.
 
If the issue persists, could you attempt to use a separate browser to login to your online store? For example, if you are using Safari - try this action on Google Chrome. 
 
Let me know if that does the trick. 
 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog