Why can't I make a payment on my e-commerce site despite selecting a payment method?

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Hello can not make a payment on my Shopify site even if I have already choose payment method.

Replies 2 (2)

Shopify Staff
1863 254 224

Hi @GraceEsther,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you having some troubles with completing a test order?


If so, I'd encourage you to try completing the purchase using another credit card to see if this is successful. If you continue to experience those issues, you can connect with us directly. This will allow our support team to take a closer look, as I wouldn't have access to any account-specific information through the Community. 


To connect with us, you can:


  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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