Why does my Facebook app keep timing out?

[CACAPTAINS]

I'm having a strange issue with the Facebook app. When I try to navigate to the app settings it loads for 3 seconds and then says "Your session has timed out. Please refresh the page." But no matter what I do it never loads. I tried uninstalling and reinstalling and it does the same thing. How do I fix this?

[Brie]

Hey, @CACAPTAINS!

We're currently experiencing an issue with the channel where merchants are experiencing a time out session. Our developers are aware of this and are currently working towards a fix. We'd like to have your issue sent up to our technical support, in order to help them in resolving this, so please contact our support team to have that shared with them. Thank you and apologies for any inconvenience in the mean time. Cheers! 

[CACAPTAINS]

Hi, thanks for the quick reply. The link you sent goes to this page https://help.shopify.com/en/questions#/questions , can you please provide a more specific link where we can reach out to tech support? Thank you!

[Brie · Accepted solution]

Hey, @CACAPTAINS!

That's correct - from that page, you'll want to search for a topic (any search term works), and then click on "Continue" under "Get support". Hope that helps!