Why has the widget disappeared from iPhone iOS 13+?

[Colin1985]

Why has the Shopify widget disappeared from the iPhone iOS - it was the best thing for quick overview. Can you get it back. 
using iOS 13+ 

[Drikuslr]

Mine also went blank a few days ago, just showing a white square on my screen. Removed it to re-add it and seems like it's not add-able again. 😞 

[CraftCentral]

I just got this issue today but the odd thing is it works fine on my Fiance phone and is addable there what is going on

[Drikuslr]

It was after either a Shopify app or iOS update that it stopped working for me. 

[CraftCentral]

have you fixed yours yet? I cant figure it out at all i spent hours to day at apple and no luck. Please let me know if you had any luck. I tried it on 2 other iphones and none worked only my fiance this is so odd

[WilsonCandleCo]

Same! I REALLY hope they resolve the issue, I loved having the widget to stay up to date on sales 

[Drikuslr]

Same here, waiting patiently for its return

[Mac]

Hi, @WilsonCandleCo, @Drikuslr, @CraftCentral, @Mojack!

Thank you for joining this thread and for flagging this issue.

We have seen reports of merchants not being able to view the Shopify Widget in the home section of their IOS device being resolved, our developers are aware of this incident and working towards a fix. At the moment, this appears to be happening with iOS versions 15.3.1 and 15.4. We appreciate your patience as we work through this. 

Feel free to reply back to this thread with any updates so we can continue our conversation further!

[Drikuslr]

Hi @Mac 🙂 

Thank you for the update and happy to hear that you are working on it and that it is not a removed feature. 

[Mac]

Hi again, @Drikuslr!

My pleasure! I definitely understand how valuable this feature is as many merchants rely on it to have a quick overview of sales and key information. Thanks again for your patience! 

[bbbbbbbbb]

is it possible if you could please let us know when via email or similar as to when it will be fixed?

[Mac]

Hi, @bbbbbbbbb!

Thanks for joining the thread. While, I will not be able to send out an email altering when it has been fixed, you will be notified via your App Store or Google Play Store for when an update is required. I will also update you directly on this thread.  

[Mac · Accepted solution]

Hi again, @bbbbbbbbb, @WilsonCandleCo, @Drikuslr, @CraftCentral, @Mojack!

Great news! An update has been rolled out and we should see the widgets back on version 9.55.0. Thanks all for your patience and input.

All the best!

[Drikuslr]

Hi Mac! That is brilliant, just installed the new update and can confirm, widget is back on my home screen 🙂 

[Mac]

That's great to hear, @Drikuslr! I appreciate the confirmation. Cheers! 

[stemcell]

I have 9.56.0 installed, but still no widget is available.

[Mac]

Hi, @stemcell!

Thank you for joining this thread. 

As we have seen many reports of this issue being resolved, I'd love to find out some additional information so that I can share it with our developers. For instance, which device are you using? Is your device updated to the most recent version? 

Looking forward to hearing from you!

[patrick1977]

hello, the widget is gone again... when can we expect an update? iPhone 14, IOS 17.5.1

[Colin1985]

Hi, it eventually worked when I upgraded. The apple iOS - are you using a beta version? Sure you have already - but upgrade to latest iOS 

good luck 

[Drikuslr]

it was with the latest update to iOS that mine broke. I don't use beat versions of anything and everything is currently up to date. 

[Colin1985]

Hello, the app started working with the iOS update. I am using a beta version 15.4 (19E5235a) I hope you find a solution. 

i also deleted, and reloaded the Spotify app. 

[Mojack]

Mine have disappeared off my iPhone but they are still on my iPad working. I’m currently on iOS 15 on my iPhone.