Why is my app stuck in bootloop during charge approval?

[sebastiandev]

Hi,

Our application has been rejected due to an error:

The app is stuck in bootloop when attempting to approve the charge causing us unable to go to the App UI and test the application.

We are unable to open this error. It has been tested on multiple browsers and systems by several people. Can you suggest where to look for the problem?

[amit-dev]

Can you ask shopify reviewer to give you staff access to their test store so that you can replicate this issue and fix the same. I have seen them do this which is super helpful in debugging such issues.

Hope this helps 🙂 

[sebastiandev]

Thank you for your answer. I didn’t know that I can ask reviewer for staff access.