Why is my website not working but still charging me monthly?

[Harshbhalla]

Hello

My website www.cottonmagic.shop is not working However app is continuously charging me the domain amount every month.

Please look into the same.

[Erin]

Hi, @Harshbhalla. I'm happy to look into this with you! I just have a few questions to make sure I fully understand and give you helpful advice going forward.

• What do you mean when you say your website isn't working? Are you unable to reach your website or is the issue something else?
• When did this first start happening? Have you always had trouble with your website or is this a recent change?
• If you visit your Shopify domain that ends in ".myshopify.com", are you seeing the same issues or is it working correctly?
• Did you purchase your domain from Shopify or a third party domain provider?

Once I have more information I can share more to help you out. Please let me know if you have any questions in the meantime!